HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
Rebecca831
Level 1 (0 points)

Q: Apple TV stuck during update

It's been over 36 hours, and the progress bar has not been moving.  It's stuck at Step 1 of 2: Preparing update...

Apple TV

Posted on Feb 18, 2013 5:28 PM

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Rebecca831

Q: Apple TV stuck during update

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 19, 2013 2:40 AM in response to Rebecca831
    Level 10 (104,521 points)
    Apple TV
    Feb 19, 2013 2:40 AM in response to Rebecca831

    Welcome to the Apple Community.

     

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

     

    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.