2 Replies Latest reply: Feb 19, 2013 10:58 AM by rccharles
1sks1 Level 1 (0 points)

After trying to copy and paste something from the internet to an email a swirling color ball appeared on my computer and won't go away.  I've force quit my email and shut down the computer, but every time I open my email the spinning ball is back.  Any help would be greatly appreciated. 

  • Klaus1 Level 8 (47,755 points)

    What Mac do you have and what version of OS X?

  • rccharles Level 5 (7,574 points)

    How long have you waited?  Could be trying to sort something out.





    Seems odd.   Just gone off the deep end without reason.



    1) try safe boot

    2) file system corruption  -- run disk utility to check out file system

    3) messed up preferences -- set up a new user to see if mail works.




    try safe boot

      Shutdown your machine.  Hold down the shift key.  Poweron.  Wait awhile Wait awhile while you harddrive

    is being checked.







    I suspect disk corruptions.


    verify & repair your startup drive

    To verify & repair you file system on the startup drive, you will need to run disk utility from you installation DVD.


    This article  will tell you how to get to disk utility.  Once in a disk utility, you can go and attempt to recover the disk.


    To repair your startup drive, you will need to run disk utility from your startup DVD.
    Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD



    How to run disk utility from your startup DVD.

    1. Insert your  startup DVD  into your reader.  Power down your machine.  Hold down to the c key.  Power on your machine.  This will bootup your startup DVD.
    2. This will bring you to a panel asking you for your language.  Pick your language.
    3. initial boot screen dvd.jpg


    4. You you come to the Install Mac OS panel.  Do not install.
    5. Click on Utilities menu item.  This will give you a pulldown list of utilities.
    6. Click on the disk utility.
      cd pulldown.jpg
    7. You are now in disk utility.  Pick your disk.  Click on repair it should be on the lower right of the panel. http://farm5.static.flickr.com/4020/4307921456_2064c6612c.jpg
    8. Once the repair completes successfully, you should update your permissions.





    Create a new account and see if mails works. If it works, suspect bad preference.



    Create new Account


    blue apple > system preferences

    clicks on accounts icon


    click on lock icon if locked. 

    enter logon password 

    Picture 9.png


    click on + icon ( left side of screen just above the lock icon )


    Picture 10.png


    after creating new account, you need to logout of your current account.


    blue apple > log out ... current count name ...


    log on to new account. see if problem goes away.

    Picture 11.png


    if it has gone  away rename finder preference ( Not sure of name ) ... reboot.