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Help with podcast, streams fine, downloads for some and times out for many.

Hello, I produce a podcast every week called Strange Frequencies Radio. Recently we uploaded our feed to iTunes and for some reason, people cant seem to download the show. It can stream perfectly fine, however the download times out for many users. Certain people can download it just fine. I have tested this problem and it seems in certain locations the podcast will download and in other locations it will time out. I would really love to get this issue solved, can anyone help me? I use feedburner and the link to the RSS Feed is http://feeds.feedburner.com/strangefrequenciesradiodownloads thank you.

Posted on Feb 19, 2013 1:39 PM

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Posted on Feb 19, 2013 2:03 PM

I subscribed directly to your feed and downloaded a couple of episodes without incident. Your episodes are coming via Google Feedproxy - this is through Feedburner so that it can track downloads - and this has been known to be flaky. I can't give you a hard-and-fast answer as to why some people are having trouble, but I would be suspicious of Feedproxy. You might want to consider stopping using it and changing to direct URLs to the media files - you could try it with your next episode as a start. If you still get problems, then the issue would seem to be with the server hosting the original files rather than Feedproxy.

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Feb 19, 2013 2:03 PM in response to BobbyisStrange

I subscribed directly to your feed and downloaded a couple of episodes without incident. Your episodes are coming via Google Feedproxy - this is through Feedburner so that it can track downloads - and this has been known to be flaky. I can't give you a hard-and-fast answer as to why some people are having trouble, but I would be suspicious of Feedproxy. You might want to consider stopping using it and changing to direct URLs to the media files - you could try it with your next episode as a start. If you still get problems, then the issue would seem to be with the server hosting the original files rather than Feedproxy.

Feb 19, 2013 2:09 PM in response to Roger Wilmut1

Forgive my ignorance, but how would I link the RSS feed directly to the URL? Also, do you have any idea how to remove the Feedproxy? As you can see, I am not to computer literate. I also don’t understand how it could be a server issue if some people can download the episodes without any problems. Thank you for your response and future patience.

Feb 19, 2013 2:13 PM in response to BobbyisStrange

I assume that you have constructed a feed elsewhere and submitted it to Feedburner: this would have the original media file URLs. You can presumably turn off the tracking by use of Feedproxy in Feedburner, but I can't advise on specifics.


As to the actual issue, I can't see that it can be anything else than the server reacting differently to requests from different sources - or perhaps being simply intermittent - but I can't give you a technical explanation. You would need to query this with the people running the server. As I say, I had no problem with it.

Help with podcast, streams fine, downloads for some and times out for many.

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