Personal hotspot issue - "To enable personal hotspot on this account, contact EE"

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Personal hotspot issue - "To enable personal hotspot on this account, contact EE"

I have an iPhone 4S bought from apple directly and I have been using a T-mobile sim on it. When I travel I used the personal hotspot to connect my laptop to the iphone, please note this is a paid service in t-mobile. I got to know that Virgin media offers the same service free and therefore I got a new pay monthly sim from virgin media and checked with them that they do allow tethering. Now the issue is that if I try to setup my personal hotspot it gives the message ""To enable Personal Hotspot on this account, please contact EE", as you might know that t-mobile is now called EE.

I did contact T-mobile (EE) and checked whether they have put any kind of lock on my account which they said they have not and blamed apple for the fault. I am kind of stuck in the middle and looking for any advice. Last but not the least, I have done the reset network settings, reset all settings, restart and upgraded the OS to 6.1.2 as well.

I will appreciate if anyone can help please.

Thanks

iPhone 4S, iOS 6.1.2

Posted on Feb 19, 2013 3:51 PM

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Answer 1

Aug 13, 2014 6:18 AM in response to vinodp

Personal hotspot works ok on iPhone 5s running on EE 4G network

It said contact EE the first time I tried but after that no problem just make sure

you enter correct password.

bsydd uk

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Answer 2

Jun 18, 2014 3:39 AM in response to vinodp

I'm also having this problem now, having been able to use the personal hotspot feature for two months. It now boots me out at regular intervals and doesn't always allow me to switch personal hotspot back on. I keep getting the same message saying that I need to contact EE. I also noticed at the same time that it told me I didn't have a cellular data plan. I do, and have only used half my allowance so far this month!

I switched the phone (5s) off completely and back on, if it keeps happening I will contact EE and apple......

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Answer 3

Aug 13, 2014 3:58 AM in response to vinodp

I'm using an iPhone 5 (iOS 7.0.4). I've used the personal hotspot on EE for > 12 months, without problems.

This morning, my hotspot has disappeared, replaced with 'Set Up Personal Hotspot'.

When I click, I get the message "To enable Personal Hotspot on this account, contact EE".

Very strange. It seems to work when 4G is available, but other signals e.g. 3G or E.

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Answer 4

Feb 19, 2013 7:36 PM in response to vinodp

That's very weird. I've never seen that happen before. My friend has T-Mobile and his hotspot is working fine, but he has an iPhone 4. Has it worked before, or has it never worked?

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Answer 5

Jun 12, 2014 10:41 AM in response to vinodp

having the same issue, Using iPhone 3GS. Ive contatcted virgin and they are blaming the phone, ive changed nothing it just seems to have stopped working for some reason.

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Answer 6

wegras

Level 6

15,311 points

Aug 13, 2014 4:53 AM in response to patrickfromtonbridge

If it suddenly disappeared without changes to the iPhone then I would discuss with EE

but always worth doing a reset if something odd or unexpected happens to iPhone

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