iTunes Device Restore fails and uses all free diskspace.
I've been having some issues with iTunes restore since upgrading to iTunes 11.
I've done restores on my iPhone in the past with no issues. In the present with iTunes 11 upgraded and iOS6 on my iPhone i've encountered a restore problem that end-results to 'not having enough disk space' when the restore termiantes, iTunes fails to delete it's temporary files.
[Problem submitted to microsoft and flagged as malicious code/program bug] - This was it will give MS users a warning of a malicious code in iTunes that make take free disk space.
[Background]
PC Computer - MS Windows XP- Professional
120 GB Capacity harddrive
Current use exluding Apple products 60GB
Disk use including Apple products and backup 87 GB
Free space as indicated by Windows - 33GB Free
iPhone Device in question:
Model - 3GS - 16GB - Black
One backup listed on iTunes - checked no other backups exist
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When the restore failed, free disk space went resulted in 2GB Free
re-attempted to restore, same result, which resulted in free disk space to 0 Bytes Free or full capacity usage.
*** Indicates that iTunes makes temporary files and doesn't remove these temporary files on their error handle.
No indication or support provided to aid in deleting temporary files other than erasing complete backup which defeats the purpose of a restore.
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Went to Apple Store to obtain support on iTunes, was advised to purchase a Apple external HD in order for the restore to function. (Which leads this to a poor business practice from Apple).
Was advised no other way would be possible unless I did so.
End result - Refused to purchase
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Response from Microsoft, they are developing a stage to embed in their Maclious Removal software to automatically delete Apple temporary files included in their 'Free disk space utility'
- Doesn't help the matter at the present, but at least Microsoft seems to be concerned of the matter to approve the complaint for Apple as Malicious code.
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Made a backup of the iTunes Backup on DVD and deleted MobileSync/backup folder
-Lost backup files, restored backup, now again at 33GB free from where I started
-Attempted to restore iPhone again, same result repeated above steps.
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Sent complaint to Consumer Protection (Government body that forces regulations in my jurisdiction) advising them of the bad faith practice from Apple wanting me to purchase an Apple External HD in order for my restore to work
Filed a BBB Complaint against Apple
Sent an inquiry to Apple with the following:
When attempting to restore my iPhone from a backup on the PC computer, I get an error message indicating the disk space has ran out. iTunes DOES NOT delete any temporary files and there is no indication on where these files are located.
I went into a Apple store but was advised to purchase a external hard-drive from Apple. I refuse to do this as that wasn't indicated in the agreement with Apple when I first purchased the product. Therefor I demand something be done about this, I need instructions on how to delete the temporary files to clear up some disk space on my PC caused by the failed iTunes restore and I need to be advised as to how much disk space will be required to perform a restore. If this cannot be done, I will have to enforce my rights to the agreement in a court of law which I will hold Apple responsible for court costs and any other costs to switch phone products, however, I can trust this will not be necessary.
Please give this matter your utmost attention.
(This complaint included in a BBB Complaint & Consumer Protection Branch at my local government office, filed Feb-19-2013). Please contact me for further details.
Sincerely,
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If anyone knows why Apple iTunes needs more than 33GB to restore a 16GB phone or has a fix to this issue, let me know, it will save me from having to switch my phone to Samsung Galaxy and save me a court appearance.
Thank you
iPhone 3GS, Windows XP Pro, iOS 6 - iPhone