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User profile for user: Clarabell1974
Clarabell1974 Author
User level: Level 1
0 points

Problems with iPad?

Hi


I'm having problems with the ipad4 which I got at Christmas, including:


It keeps freezing - this is the second time I've tried to post this message as it locked on me a few minutes ago!! I have to reboot at least twice a day. Just before it freezes, the screen crackles or goes completely grey and then it just locks.

The keyboard doesn't always work - some keys don't depress

The headphone jack doesn't work


I've tried a system reset as advised by PC World, but nothing changed. I've downloaded new apps in case there was a bug in there.


Is this normal? If it is, I'm not I pressed so far with the iPad!!!


Any suggestions?

iPad 2

Posted on Feb 20, 2013 12:56 AM

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User profile for user: OrangeMarlin
OrangeMarlin
User level: Level 5
5,210 points

Posted on Feb 20, 2013 1:14 AM

Apple is one of the top vendors for customer service. Your iPad is well within the 90 day period for phone-in customer service, and of course, is still covered by the warranty. Call Apple Care, or just go to your nearest Apple Store, and have them sort it out with a replacement. There's no need for you to go through all of this.


I don't know what the failure rate of iPads is, but even if it's only 0.01%, that means several thousand could have issues. Yours does. Just go let the experts fix it properly or replace it (which is what they'll probably do). You'll be much happier.

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User profile for user: OrangeMarlin
OrangeMarlin
User level: Level 5
5,210 points

Feb 20, 2013 1:14 AM in response to Clarabell1974

Apple is one of the top vendors for customer service. Your iPad is well within the 90 day period for phone-in customer service, and of course, is still covered by the warranty. Call Apple Care, or just go to your nearest Apple Store, and have them sort it out with a replacement. There's no need for you to go through all of this.


I don't know what the failure rate of iPads is, but even if it's only 0.01%, that means several thousand could have issues. Yours does. Just go let the experts fix it properly or replace it (which is what they'll probably do). You'll be much happier.

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Problems with iPad?

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