8 Replies Latest reply: Feb 20, 2013 7:07 AM by Ingo2711
Sheeraz_S Level 1 Level 1

Hi there, My iphone 3gs is disabled for 22 million mins and that is like couple of years(i think) and i dnt think i can do that. I have tried connecting it to Itunes but it wont let me becaise it is disabled. PLZ help!!

 

THANK YOU


iPhone 3GS
Solved by Ingo2711 on Feb 20, 2013 4:49 AM Solved

Copied from the article mentioned by wjosten: iOS: Wrong passcode results in red disabled screen

 

If you don't have access to a computer

If you are using Find My iPhone, you can use Remote Wipe to restore your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode.

 

If you have previously synced your device with iTunes

You may be able to reset the passcode by restoring the device.

  1. Connect the device to the computer with which you normally sync and open iTunes.
    Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes", below.
  2. Right-click the device in the left column and select Back up.
  3. When the backup is complete, select Restore.
  4. When finished, restore from your most recent backup.

If you have never synced your device with iTunes

Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

  1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
  3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
  4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
  5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

 

  • wjosten Level 10 Level 10
    expertise.iphone
    iPhone

    Follow the directions here to force the phone into recovery mode & restore it:

     

    http://support.apple.com/kb/ht1212

  • Level 8 Level 8

    Try starting iTunes, connect the USB end of the cable, then while holding the home button on the iPhone connect the dock connector end of the cable.  iTunes should then see the iPhone in recovery mode and ask if you would like to restore...which will remove passcodes and free the iPhone.

  • Sheeraz_S Level 1 Level 1

    It doesnt really say what to do

  • Sheeraz_S Level 1 Level 1

    Ralph Landry 1 it doesnt really work

  • Sheeraz_S Level 1 Level 1

    when it connects to Itunes it says

    `Itunes couldnt connect to the IPhine `Sheeraz` because it is locked with a passcode. You must enter your passcode on the IPhone before it can be used with ITunes`

  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone

    Copied from the article mentioned by wjosten: iOS: Wrong passcode results in red disabled screen

     

    If you don't have access to a computer

    If you are using Find My iPhone, you can use Remote Wipe to restore your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode.

     

    If you have previously synced your device with iTunes

    You may be able to reset the passcode by restoring the device.

    1. Connect the device to the computer with which you normally sync and open iTunes.
      Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes", below.
    2. Right-click the device in the left column and select Back up.
    3. When the backup is complete, select Restore.
    4. When finished, restore from your most recent backup.

    If you have never synced your device with iTunes

    Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

  • Sheeraz_S Level 1 Level 1

    Thank You that has worked but i havnt backed it up can i do that before i restore it

  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone

    Check iTunes/Edit/Preferences/Devices and see if iTunes didn't already back up your phone during the start of the process. If you were able to reset the code and your device can be unlocked again, you can back up. If you couldn't set back the code yet, you'll have to restore first. Otherwise the old passcode for the lock screen will be saved inside the backup.