Will Apple phone support cost me something?

That is correct. Phone support is granted for the first 90 days for free. After that, it is a paid service. In the US, a single phone agreement is $19.00.

Whether you need to pay for support, depends on what the issue is. If you are asking a general question that only requires a quick answer, they likely won't charge you.

If you are trying to purchase something, then again, they won't charge you.

If however you have an issue that requires troubleshooting, then they will. Often times these types of issues, are "user caused", and it is unknown to Apple what was done to cause the issue, so you are paying for them to look at what has occured and investigate it.

You want support help. And for free. And then you call them "a bunch of clowns"? 😝

Maybe you have to pay. Maybe they are friendly to you! It is a think of luck 😉

Anon M wrote:

That's crazy. I still hope and believe this is US-only, when I called them for my iPhone issue, I didn't pay anything even though it was apparently my mistake because liquids came inside the phone. Heck, they even sent me a new one and I didn't pay a cent.

When was this "rule" put in place? Was it less than a year ago?

No. Phone support has for years been free for the first 90 days only, and that applies to all countries.

http://www.apple.com/uk/support/complimentary/

Only if you purchase an AppleCare plan does your free phone support get extended. If, however, the problem turns out to be one that is covered by the Mac's warranty, you normally will not be charged.

How or why they didn't charge your for the call for the iPhone I can't say, but that is not the normal policy for phone support.

Regards.

No, it has always been that way. Like I stated earlier, it depends on your issue.

if it's a problem with their product, he has the right to free support with easy access.