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Ios 6.1.2 still has battery drain!

100079 Views 648 Replies Latest reply: May 12, 2013 5:31 PM by AMVMGOFSU RSS Branched to a new discussion.
  • Lawrence Finch Level 7 Level 7 (24,500 points)
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    Feb 28, 2013 6:31 AM (in response to ReVape)

    ReVape wrote:

     

    Why would anybody accept the suggestions in this thread as valid workarounds?

     

    They need to sort this issue ASAP, I went through the pain of upgrading from 6.1.0 to 6.1.2 to only discover the issue is actually worse!!

     

    How the testers at Apple failed to find this, given it was a specific fix, is beyond me. Do they actually have a test department or do they just leave it to beta customers to find issues for them that are not skilled QA people.

     

    Shocking!

    You obviously haven't read the thread, or missed the actual fixes (not workarounds) in it. And you also missed the fact that this is not just a 6.1.2 issue, that similar issues have occurred with every version and have had the same fixes (not workarounds).

     

    As to why testers failed to find this; first, you and many others put pressure on Apple to fix a preceived problem in 6.1.1, so they pushed out a release in a couple of weeks rather than the 3 months they usually take for testing, and second, it only affects a small number of phones, so it's likely that between the quick turnaround cycle and the small sample size of testers no one doing regression testing encountered it. If it is a problem at all, and not just the usual upgrade/battery drain issue that has been around for 5 years.

  • ReVape Calculating status...
    Currently Being Moderated
    Feb 28, 2013 6:38 AM (in response to Johnsta1986)

    You shouldn't have had to do a factory reset is my point. We pay good money for this hardware and software and if they can't test a simple upgrade path before they release updates then what is our money being spent on? It should be as flawless as possible and this release clearly isn't IMO.

  • ReVape Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 6:43 AM (in response to Lawrence Finch)

    Hi Lawrence. To push out a fix that is not ready because of customer pressure is not what I would expect from a company with the so called stature of Apple. They ARE workarounds as an upgrade should be exactly that, no need for customer intervention, resetting devices to factory defaults etc, it should be seamless.

     

    If, as you say, these upgrade/battery drain issues have been around for 5 years then this is even more shocking. Just because it has always been that way doesn't make it right, it just means it has always been wrong.

     

    There enough people complaining about this issue for me not to believe there are only a couple of phones that are affected. I know personally of 3 people who also say 6.1.2 is actually worse than 6.1.0 for battery drain.

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Feb 28, 2013 6:52 AM (in response to ReVape)

    ReVape wrote:

     

    You shouldn't have had to do a factory reset is my point. We pay good money for this hardware and software and if they can't test a simple upgrade path before they release updates then what is our money being spent on? It should be as flawless as possible and this release clearly isn't IMO.

    You don't have to do a factory reset, as you would learn if you read enough messages in this thread. And I've already answered the testing question. First, it's a rare problem, so no amount of testing is going to find it if none of the testers encountered it. Second, Apple was under pressure to push out a fix for the real issue in 6.1.1, so they had only 2 weeks to fix the problem and test, not the 3 months they usually take. And third, I haven't seen any evidence in this and any other threads that this is any different from the random battery drain issues that occur all the time, and have been randomly reported for the past 5 years after every update and between updates.

  • lola839 Calculating status...
    Currently Being Moderated
    Feb 28, 2013 6:59 AM (in response to ReVape)

    I agree with you ReVape. It galls me that this happens. I have done every fix listed here and elsewhere and my battery still drains like crazy. I have been referred to by inference and directly as a whiner, technologically stupid, "noise", and so on. One reader had Apple remove one of my posts. I paid nearly $1000 after taxes, fees, etc. for this phone I am entitled to express my dissatisfaction without being dismissed by those who are enamored with their superiority.

     

    ....watch, someone will have Apple remove this post because it was not "helpful" to the cause. Despite that I will endeavor to read the posts here, hoping Apple will do something, I'll find a fix that will work for me, and people will stop being rude.

  • ReVape Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 7:16 AM (in response to Lawrence Finch)

    Lawrence, I wasn't replying to you with the message you replied to, I replied to you an a seperate message.

     

    Look, my point is this. It doesn't fix the issue that Apple said it does. As a test department the first thing Apple should do is reproduce the issue (if they can't then how can they know the fix is good?, in fact, if they can't spot the issue how can they make the fix?) Once reproduced they apply the fix and make sure that the problem has gone away (ideally on more than one device). There is enough out there on this topic to suggest that it affects many people so don't give me the bull that it is just a handful of phones.

     

    I am under pressure all the time to release software as early as possible but I am professional enough to know that the software gets released as and when it is ready (regardless of customer pressure, and especially if it is to fix one certain issue that you then go and announce to the world). Sorry Lawrence, but you don't really seem to have much of a grip on customer service or on how to ensure a release of software is fit for purpose!

  • dblumfrommd Calculating status...
    Currently Being Moderated
    Feb 28, 2013 7:31 AM (in response to Lawrence Finch)

    I have to respectfully disagree on your workaround vs. fix stance.  If the option is programmed by Apple into the phone (i.e., Microsoft Exchange, push option vs. fetch option, etc.), and these options worked without negatively affecting the phone prior to 6.1.2, then anything short of a corrected update is a workaround.  If I have to do something to my phone to make it work correctly, and doing that diminishes the functionality of the phone, it's not good.

     

    I will say that switching from "push" to "fetch" (so far today), has stopped the rapid battery drain.  However, this shouldn't be.  If "push" is an option, then it needs to work without effectively disabling the phone after only a few hours.

     

    Does anyone from Apple monitor these forums?  It would probably ease alot of minds and reduce the consternation of many customers if someone would let us know if and when an update will be released that will resolve this issue.

  • lola839 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 7:30 AM (in response to dblumfrommd)

    I called and chatted with the first line support tech at Apple AND a senior Apple tech.

     

    Bottom line is I was told if they tell the engineers about this problem, the engineers will simply say "troubleshoot more."

     

    Who knows if there is any truth to that but that's what I was told.

  • lola839 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 7:32 AM (in response to lola839)

    I would add EVERYONE who is having this problem should be calling Apple support. They are probably like every other company - when enough people call, they will respond. Remember the antenna fiasco???

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Feb 28, 2013 7:48 AM (in response to dblumfrommd)

    dblumfrommd wrote:

     

     

    I will say that switching from "push" to "fetch" (so far today), has stopped the rapid battery drain.  However, this shouldn't be.  If "push" is an option, then it needs to work without effectively disabling the phone after only a few hours.

     

    Have you tried turning "Push" back on? A number of posts say that just turning it off for a few minutes fixes the problem. And I know from personal experience that turning off the Exchange account, rebooting, and turning it back on also fixes the problem.

     

     

    Does anyone from Apple monitor these forums?  It would probably ease alot of minds and reduce the consternation of many customers if someone would let us know if and when an update will be released that will resolve this issue.

    Apple does not officially monitor, and never posts a response. Because of all the complaints "Apple didn't test it thoroughly" in this thread and others if they do read it they will probably delay the next release for several months so the CAN test it thoroughly.

  • dblumfrommd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 7:55 AM (in response to Lawrence Finch)

    I can certainly try turninig "push" back on.  In my original efforts to try to resolve the issue, I probably deleted and re-added the Exchange account at least 3 times, after I was told by Apple to download 6.1.2. via the computer as opposed to OTA. 

     

    At this minute, after 5 hours, the phone is till at 100% charge.  I'll see what  happens after turning "push" back on.

  • dblumfrommd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 8:18 AM (in response to dblumfrommd)

    About 20 minutes after turning in "push" again, phone is warm (not hot) and charge has dropped 10%.  So, that didn't work. 

  • WhatIThink Calculating status...
    Currently Being Moderated
    Feb 28, 2013 8:24 AM (in response to Alister452)

    I had no battery issues under 6.1.1 on an iPhone 4S. After updating to 6.1.2 I have noticed that the battery indicator is showing a depleting battery that now needs charging every night.

     

    Don't Apple actually test their software before release?

     

    More & more reasons to consider a change away from iPhone.

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Feb 28, 2013 8:34 AM (in response to dblumfrommd)

    Do you have any other accounts that use push (icloud, yahoo, google, hotmail)? Do you get a lot of email? Push uses more power than fetch, and always has.

     

    Also, give it more than an hour. When you first turn it back on it resyncs your mail folders with the server. This should be a one time event.

  • dblumfrommd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2013 8:40 AM (in response to Lawrence Finch)

    No other email accounts.  And actually, because our company wi-fi won't allow Exchange to push email to my phone when I'm actually in the building, no emails are coming to my phone (unless I turn wi-fi off). 

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