HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
Portapple
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Q: My Apple TV blocked during software update. What should I do?

My Apple TV blocked during software update. What should I do?

Apple TV

Posted on Feb 20, 2013 8:18 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,521 points)
Apple TV
A:

You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

 

Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

 

  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

 

On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

Posted on Feb 20, 2013 8:54 AM

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Portapple

Q: My Apple TV blocked during software update. What should I do?

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 20, 2013 8:41 AM in response to Portapple
    Level 10 (104,521 points)
    Apple TV
    Feb 20, 2013 8:41 AM in response to Portapple

    Welcome to the Apple community.

     

    Could you please explain what you mean by blocked.

  • by Portapple,

    Portapple Portapple Feb 20, 2013 8:49 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 20, 2013 8:49 AM in response to Winston Churchill

    The update started normally and then stopped during step 1 of 2. Screen is frozen, progress bar does not move anymore and device does not respond to any remote control key...

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Feb 20, 2013 8:54 AM in response to Portapple
    Level 10 (104,521 points)
    Apple TV
    Feb 20, 2013 8:54 AM in response to Portapple

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

     

    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

  • by Portapple,Helpful

    Portapple Portapple Feb 20, 2013 9:30 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 20, 2013 9:30 AM in response to Winston Churchill

    Thanks a lot. I unplugged and restarted and at this time the update worked smoothly. Great help. Thanks