Currently Being ModeratedFeb 20, 2013 10:31 AM (in response to skadwick)
When you say the lock button, do you mean the home button at the bottom of the face?
There is a knowledge base article on connecting in recovery mode but you need the home button to do it.
Currently Being ModeratedFeb 20, 2013 11:20 AM (in response to skadwick)
Ok, that is the power button...you can try connecting in recovery mode by starting iTunes, connect the usb end of the cable to the computer, then hold the home button and connect the dock connector end of the cable. If that doesn't work the unit needs to be shutdwon so you can follow the steps in the knowledge base article.