Unable to send email (receive is ok)

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Level 1

101 points

Unable to send email (receive is ok)

I set up an iMac for a client. It downloads email just fine, but cannot connect to SMTP for sending. I tried copying settings from the G4 it replaced but the Preferences panels are changed of course. The accounts are set up using the entire email address as username.

Some details-

Network: Ethernet (internal network with printers, most of the computers are Macs)

OS: Mountain Lion (10.8.2)

Hardware: 3.06 GHz Intel Core 2 Duo, 4 GB 1067 MHz RAM

Posted on Feb 20, 2013 12:46 PM

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Answer 1

Csound1

Level 9

59,973 points

Feb 20, 2013 12:47 PM in response to Terry Brown

And who is the email provider?

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Answer 2

Eric Root

Level 10

684,027 points

Feb 20, 2013 12:49 PM in response to Terry Brown

Maybe this will help.

Mail – Troubleshoot Send and Receive

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Answer 3

Terry Brown Author

Level 1

101 points

Feb 20, 2013 12:53 PM in response to Csound1

One provider (POP account) is Earthlink Business.

The other is Charter (IMAP)

Neither sends, both can receive.

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Answer 4

Csound1

Level 9

59,973 points

Feb 20, 2013 12:55 PM in response to Terry Brown

Remove the Charter account and then put it back, get the correct settings from Charter first.

Get the correct settings from Earthlink for the POP account and verify that they are correct in Mail, do not remove the POP account without backing it up first.

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