thismightbezach
Level 1 (0 points)

Q: iSight light always on, camera not working

Last night I was using Photo Booth and after I closed it the green light didn't turn off. It has remained on ever since. Now when I open Photo Booth it says "There is no camera connected." The camera isn't recognized on iChat, Skype and iMovie either. The green light only turns off when I shut down, but it turns right back on as soon as I power back up. I've tried everything; resetting the SMC and PRAM. Also tried Repair Permissions. Still nothing. Nothing shows up under the USB tree either.

 

I have an early 2011 Macbook Pro.

 

Is this a hardware problem that will require a professional to fix? How much will that cost?

MacBook Pro, Mac OS X (10.6.8)

Posted on Feb 20, 2013 2:24 PM

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thismightbezach

Q: iSight light always on, camera not working

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  • by EZ Jim,Helpful

    EZ Jim EZ Jim Feb 20, 2013 3:04 PM in response to thismightbezach
    Level 7 (22,547 points)
    Feb 20, 2013 3:04 PM in response to thismightbezach

    thismightbezach wrote: ..Is this a hardware problem that will require a professional to fix?..

     

    Based on the symptoms you describe, it seem to me.

     

    If Apple's http://support.apple.com/kb/HT2090 suggestions do not help you, (be certain that you use the correct "reset" procedure for your specific Mac model), yours is most likely a hardware problem that will require a professional fix.  Unless you have a current backup, make one now.  Then use Apple's final "Troubleshooting" suggestion:

     

    "... contact Apple or an Apple-Authorized Service Provider for service."

     

    thismightbezach wrote: ... How much will that cost?

     

    The AASP can give you an estimate after he checks out your Mac.  There may be a charge for this if your Mac is not still covered by AppleCare or other warranty.

     

    It is entirely reasonable for you to ask for a repair cost estimate before repairs begin so you can decide whether it is cost effective to you to have any needed work done.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2