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anyone having trouble with renting movies with Apple TV?

Not sure what to do, can't seem to rent on Apple TV tonight. Netflix is working and Itunes on my MAC is working. I can always plug Mac to sound system but.... Anyone out there ith same trouble today.


BTW:

I restarted AppleTV

I plug/unplugged (the godd old alt/del)

Apple TV

Posted on Feb 20, 2013 2:54 PM

Reply
16 replies

Feb 23, 2013 6:13 AM in response to John Bowers1

I did call AppleCare but the person I spoke to really didn't have any insight. Just asked me to check my download speeds. Asked if I was able to download the movie to my computer and I said the reason I bought an Apple TV was to download the movie TO THE TV. I asked if 4 hours was 'normal' and he just said "I heard it does happen".


He did supposedly refund my money but said it could take a few days.


Today I received my receipt from Apple for the movie rental. I clicked REPORT A PROBLEM and then the only option is DONE or RESEND. I clicked RESEND and was told they could not complete my request at this time.


I am going to try to download the movie this morning but not watch it (as suggested by the 'tech' - really the first time AppleCare has been less than helfpul) BUT I don't think there is any memory on Apple TV so is this even possible?


I am still under my free 90 days of phone support so will report back but really, this is not good. Netflix movies start straight away.

Feb 23, 2013 7:27 AM in response to vazandrew

Really sorry, but I am unable to answer your other questions. I'm just a normal Apple user, slightly technophobic, not stupid, but I expect Apple stuff to work. I set it all up. Played a movie on Monday. Wow, what a treat!


4 days later, I am unable to play a movie.


Logically what may have happened in 4 days to cause my new Apple TV to not work, when it DID just 4 days ago?


Sunspots???

Feb 23, 2013 7:37 AM in response to figleef

You don't have to be, however it is a network streaming device and if there are issues it is due to your setup. Things can occur in a network, like interference that have now caused the issue. Using 3rd party DNS will cause delays,some ISPs are known to throttle the connection. There are other factors but those are the most common.


In regards to the download, you would need to do it on a computer if you don't intend to watch it


If you don't want to troubleshoot that's fine so we'll just close the discussion. It continues to work fine here and for the majority, not much else to say.

Feb 23, 2013 7:45 AM in response to vazandrew

I appreciate you trying to help. However, I have NO idea how to check for a '3rd party DNS'. As I said, it worked flawlessly on Monday. Wouldn't that mean I was corrected properly?


I went to Apple TV support and in answer to rentaing movies it referred me with a link to this:


How long do I have to watch a rented movie?

You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.


This is a link FROM the Apple TV page. So I should have 30 days to watch the movie. Under Settings is a "Search for rented movies" option. Isn't that where you would find your rentals that you have not watched yet?


It's not that I don't WANT to troubleshoot. I just do not have a CLUE how to provide what you are asking for.


Thanks.

Feb 23, 2013 8:04 AM in response to figleef

To check DNS go into settings - network and make sure its set to automatic


Yes that article is correct, however Apple TV has no storage so if you don't intend to watch it or in more than one sitting or to check the download it is best to try via computer. You can check for rentals on ATV but it will need to load it whereas its stored on the computer for 30 days until you hit play


In regards to interference you simply go to istumbler.net and download the program, run it and it will show you what interference/overlapping networks etc are occurring. They also tell you how to read if unsure

Feb 23, 2013 10:04 AM in response to vazandrew

Thanks for the explanations vazandrew . . . I talked to AppleCare this morning. A very patient woman in Toronto helped me. Not sure it worked but we'll see.


Although I have a speed of 22 right next to my Airport Extreme, it dtops to 14 next to the Apple TV. She said this is a huge drop.


She had me go to

Apple > About this Mac > More Information > Network > Airport and check the channels of other internet connections in the neighborhood. She said most people are on 1, 6, or 11. I was on 11. So we changed it to 3. I guess this is what you refer to as interference?


We'll see if it helps. She said Monday night maybe no one was watching anything but on Friday night everyone was online . . .


Will report back . . . .

Feb 23, 2013 10:09 AM in response to figleef

Well, here is just what worked for me....I found this in the support section. Hope ot works for you 🙂


http://support.apple.com/kb/TS4526?viewlocale=en_US&locale=en_US

The page say this.....

You can resolve this issue by signing out of your iTunes Store account, and then signing back in:

  1. Select Settings > iTunes Store
  2. Select your account, and then select Sign Out
  3. Select Add New Account
  4. Sign in to your account

Verify that the issue is resolved by accessing Movies or TV Shows on your Apple TV.

..................

anyone having trouble with renting movies with Apple TV?

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