4 Replies Latest reply: Feb 20, 2013 5:55 PM by fionayew
fionayew Level 1 Level 1 (0 points)

help Please!


I've tried updating my iphone4s over the air (via wi-fi) and it didnt work, so i connected it to my hp laptop tp update via itunes to update it to ios6.1.2.


It advised me to backup my phone and started the update.


now, my phone is stuck in recovery mode and will not restore, with error 36 being the most frequent error popping up. Also errors 11, 9 and 3014 popped up during the multiple times i tried to update my phone.


i've tried the soft reboot of my iphone, turning off my firewall, restarting my computer, updating all the programs which need to be updated such as the computer and itunes, unistalling and reinstalling iTunes. NONE OF THESE WORK.


i've contacted apple which referred me back to microsoft to check ports 80 and 443.


still stuck with no solutions! help!

iPhone 4S, iOS 6.1.2
  • caaampbell Level 1 Level 1 (75 points)

    Try putting the phone into DFU mode.


    While the iPhone is connected to your computer, hold down the lock and home screen buttons like you were doing a soft reset. When the screen goes black keep holding the home button, but stop holding the top lock button. This will put the phone into recovery mode and will allow you to restore.

  • fionayew Level 1 Level 1 (0 points)

    Hi caaampbell.


    I've tried that previously and it didnt work. still doesnt work this time as well.

  • amy_lou Level 4 Level 4 (1,550 points)

    Error 36 refers to security software interfering with the computer's connection to the apple update server

    I've never seen error 11 and can't find it in any of Apple's support articles, but error 9 is a USB timing error and 3014 points to the phone not being able to quickly contact gs.apple.com (the apple update server)


    To fix that last one,


    These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

    1. Install the latest version of iTunes.
    2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.
  • fionayew Level 1 Level 1 (0 points)

    Hi amy_lou


    Oh? error 11 definitely popped up at least twice.

    the links you provided seem to be broken?

    I tried step four, installing iTunes on another computer and error 36 pops up again even though i have disabled the firewall and the security software. 


    Apple was supposed to call me to help resolve this issue but it has been two hours since their scheduled call back. not impressed.


    Will probably bring my phone in to the nearest sevice centre.