TS3297: iTunes: Advanced iTunes Store troubleshooting
Learn about iTunes: Advanced iTunes Store troubleshooting
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Helpful answers
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by Winston Churchill,Feb 20, 2013 6:29 PM in response to Kenya_32805
Winston Churchill
Feb 20, 2013 6:29 PM
in response to Kenya_32805
Level 10 (103,341 points)
Apple TVWelcome to the Apple Community.
- Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
- If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
- If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.
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Sep 2, 2016 5:48 AM in response to Kenya_32805by itbordelon,I can't remember my security questions and it won't even let me change them because I can't remember the answers
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Sep 2, 2016 6:07 AM in response to itbordelonby King_Penguin,The reset link will only show if you have a verified rescue email address on the account : If you forgot the answers to your Apple ID security questions - Apple Support
If you don't you will have to contact Support in your country to get them reset : Contact Apple for help with Apple ID account security - Apple Support