HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades

Brandi Bir-Kentrop

Level 1 (0 points)

Q: Billing error

Hi, I purchased the movie the Muppets and I had a credit on my iTunes account but the full amount of 24.99 went onto my VISA?? Please let me know why this happened and credit back my VISA please. I also would like a copy of the amounts on my account that shows in detail the iTunes gift cards minus the purchases so I can see where the funds have gone?? I still have a Credit of 39.00 on my iTunes account.

Thankyou

Brandi Bir-Kentrop

iMac (21.5-inch Mid 2010), iTunes account

Posted on Feb 20, 2013 9:40 PM

I have this question too

Q: Billing error

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by Roger Wilmut1,

Roger Wilmut1 Feb 21, 2013 12:37 AM in response to Brandi Bir-Kentrop
Level 9 (78,525 points)

iTunes

Feb 21, 2013 12:37 AM in response to Brandi Bir-Kentrop

This is a user-to-user forum: you aren't talking to Apple here and no-one on here can help you.

To contact iTunes Support: go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column.
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HT201318: iCloud storage upgrades and downgrades

Q: Billing error

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by Roger Wilmut1,

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