6 Replies Latest reply: Apr 23, 2013 4:12 AM by KiltedTim
nishad oceekey Level 1 (0 points)

The SIM card inserted in this iPhone does not appear to be supported.

Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive a replacement SIM card.

iPhone 4S, iOS 6.1.1
  • razmee209 Level 7 (30,319 points)

    Do you have a techinal question?

  • KiltedTim Level 9 (50,320 points)

    What part of that message do you not understand?

  • Tomacci Level 1 (0 points)

    I got the same message.

    I bought an iPhone 5 at full retail price from an AT&T store. I requested the phone to be unlocked through their unlock portal. The AT&T unlock system asked for the IMEI number, a copy of my receipt showing that I bougth the phone at "No Commitment" price. A few hours later I received a message from AT&T stating that the unlock request was approved. I then followed the instructions to back up the phone and restore it through Itunes. The phone activates normally with the AT&T SIM card. But when I insert my VODAFONE SIM I get the massage "THE SIM CARD... etc.

    I tried again to back up & restore the phone 3 or 4 times, no success. I have also allowed 24 hours for the unlock process to complete. Still no luck.

    I have checked again on the AT&T Unlock Status portal and it shows "Unlock approved".


    Where is the issue here? Do I have to call Apple or return the phone to AT&T and get the unlocked phone through the Apple Store?


    Thanks for any help on this.

  • Tomacci Level 1 (0 points)

    To add on top of my previous post, I have tested my Italian SIM on another unlocked iphone I have and it works fine: phone boots up, and I get the usual warning messages regarding roaming, etc, and the phone hooks onto AT&T or T-Mobile as the case may be.

    The problem is in this new phone itself.

    Any suggestions or hints are appreciated, thanks again for any help on this.

  • RajaRani Level 4 (1,425 points)

    If you go through this discussion it may help you understanding. Even after approval of the unlock by the Carrier, the unlock could get attached via iTunes after more than a fortnight.




    Guess you can't help but be patient with Apple Servers to respond appropriately.

  • KiltedTim Level 9 (50,320 points)

    Either work with AT&T or return the phone and buy one directly from Apple. Take your pick. Personally, I'd return the phone and buy one unlocked from Apple.