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HT1212: iOS: Forgotten passcode or device disabled after entering wrong passcode

Learn about iOS: Forgotten passcode or device disabled after entering wrong passcode

HT1212 what should i do if my ipod is connected to itunes but still wont unlock

205 Views 2 Replies Latest reply: Feb 21, 2013 9:08 AM by Ralph Landry1 RSS
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Feb 21, 2013 8:53 AM

plz help me figure this out

  • Philly_Phan Level 6 Level 6 (11,010 points)

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • Ralph Landry1 Level 7 Level 7 (28,785 points)

    In addition to the info and link Philly gave, another useful link is recovering a disabled iDevice.  That gives a detailed method of entering recovery mode that works very well.

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