HT203200: iTunes Store: "Error (-50)" when downloading purchased content

Learn about iTunes Store: "Error (-50)" when downloading purchased content
KURD1ST4N

Q: I am having trouble purchasing coins in app

I am having trouble purchasing coins in app and I also can't buy with my card bank.

iPhone 5, iOS 6.1.1

Posted on Feb 21, 2013 11:02 AM

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Q: I am having trouble purchasing coins in app

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  • by roaminggnome,

    roaminggnome roaminggnome Feb 21, 2013 11:03 AM in response to KURD1ST4N
    Level 10 (97,056 points)
    Feb 21, 2013 11:03 AM in response to KURD1ST4N

    What trouble are you having?

  • by KURD1ST4N,

    KURD1ST4N KURD1ST4N Feb 21, 2013 11:07 AM in response to roaminggnome
    Level 1 (0 points)
    Feb 21, 2013 11:07 AM in response to roaminggnome

    I can't buy anything in apps

  • by roaminggnome,

    roaminggnome roaminggnome Feb 21, 2013 1:28 PM in response to KURD1ST4N
    Level 10 (97,056 points)
    Feb 21, 2013 1:28 PM in response to KURD1ST4N

    Do you really think that is enough information for someone to help?

  • by walomc546374,

    walomc546374 walomc546374 Jul 2, 2013 9:56 AM in response to roaminggnome
    Level 1 (0 points)
    Jul 2, 2013 9:56 AM in response to roaminggnome

    I can give you more info since it seems that searching through the community forums many people are having this problem. About a week or so ago everything worked fine, then when I tried to do an in game purchase it told me that this device was not supported by PayPal. I have been using PayPal with my iTunes account for many years. Not wanting to input my credit card info, yesterday I bought some iTunes gift cards. I loaded them to my account. I can sign in to both the apps store and iTunes store from my iPhone and see my credit balance. However, once I go into my game and try to purchase coins, merchandise, etc... It tells me "your purchase could not be completed" " for assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." When I click that link it says "Connection Lost" "Cannot connect to iTunes Store". It leaves me in my game which means I am still connected to the Internet. I contacted apple support who could not help me, transferred me to iTunes support who said they fixed the issue and I would be able to make in game purchases in 30 minutes. That didn't work, contacted apple again (because I had an open call ticket) they put in another request for iTunes support to call me. Still waiting, while I can't use my money.

     

    Very frustrated,

       Lisa