2 Replies Latest reply: Feb 21, 2013 4:32 PM by John Galt
shane0924 Level 1 Level 1

pleas anyone can help outhere, my macbook pro when startup always show the reinstall mac os x,then when reinstall its asking for apple id,when u put the apple id it shows that this id is not register for this item to apple...i bought this macbook pro to shopt and the cds are with me.pls anyone can hepl me.ty


MacBook Pro, Mac OS X (10.6.7)
  • Grant Bennet-Alder Level 9 Level 9

    If you are really running 10.6, it comes on a DVD, not a download.

     

    If you cannot remember your Apple ID this page will help you figure it out:

     

    http://www.apple.com/support/appleid/

  • John Galt Level 8 Level 8

    If your MBP came with discs then it did not ship with Lion. You would have had to purchase it from the App Store using your Apple ID.

     

    If you purchased it used, implying its previous owner purchased Lion and installed it, it is impossible to reinstall Lion without the Apple ID used to purchase Lion. That is the reason it is asking for your Apple ID. Without it, your only recourse is to reinstall its original OS using the discs you refer to, and subsequently purchase and install Lion yourself.

     

    If the original OS was not Snow Leopard, you will need to purchase Snow Leopard.