iMac only rejecting TurboTax 2012 disc?

Humm perhaps the store just got a bad batch of TurboTax DVDs...?

First try cleaning the TurboTax DVD to remove any film that might be left over from manufacturing.

see > How to Clean a DVD or CD Disc ?

Then you might try cleaning your SuperDrive with a cleaning disc.

see > Memtek CD and DVD Lens Cleaning Kit

TurboTax 2012 does not support 32bit processors for the boxed CD version of TT. You did not identify the vintage of your computer, or the OSX you are using. I might add that Turbo Tax 2012 will support 32bit processors with the online version of TT.

Not sure where you are reading that, my copy of TurboTax say's Mac OS X v10.6.8, Mac v10.7.5 or later and v10.8.0 or later.

There are a number of threads on the Apple forum site where this is discussed. This is where I first learned of this problem. One of the issues is that the information on the box is misleading. On one forum, (can't remember where) some forum participants were reaming a Turbo Tax representative because of this. This representative promised a full refund and appologized for the misunderstanding.

Here's one https://discussions.apple.com/thread/4578359?answerId=21010917022#21010917022&ac_cid=tw123456#21010917

And another https://discussions.apple.com/thread/4612715?answerId=20629875022#20629875022

That is correct. TurboTax for Mac (2012) does require a 32-bit processor. When we updated the system requirements to 10.6.8 or higher, we thought that would preclude the 32-bit processor so it wasn't put on the system requirements. Only after we started shipping did we realize that we should have added 32-bit to the requirements. It was simply an error on our part, but has been added to all product materials online and at all online retailers.

If you already purchased and are on a 32-bit Mac, I encourage you to use TurboTax Online where you can transfer all prior year information as well as save the final 2012 data file to your computer. This gives you complete flexibility if/when you ultimately upgrade your hardware. Contact our support group and they will assist you in using Online without any additional cost once they validate your software purchase. Or you can do the same by contacting me at "turbotax_advocate" + "@intuit.com".

Thanks,

Bob Meighan, VP TurboTax

Bob,

It certainly is to your credit that you made this informative post which explains the situation honestly and thoroughly. I'm a fan of TT, and have used it for the past three years, but I did start worrying a bit because the perception in my mind was that you guys were getting a little sloppy, even though I use 64 bit here. So I think that an open, honest explanation will add to the integrity of your product. BTW, my refund is on its way.

Wuz

Thanks Wuz. We want to be as transparent about these issues as we can. It does us no good by not acknowledging the issue.

Bob Meighan, VP TurboTax

Awesome Bob, thanks for chiming in.

I been using the boxed TurboTax version sense 2007 and never had a single issue.

Keep up the great work.

UserIsNamed... I relly doubt it's a disc issues since i seem to recall that you tried another one. Although our contract with our retail partners provides that they accept returns, in practice many of them do not. I'd suggest you contact me ("turbotax_advocate" + "@intuit.com") and I'll get you squared away.

Bob Meighan, VP TurboTax