MacBook Air unable to function independent of power adapter

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Level 1

0 points

MacBook Air unable to function independent of power adapter

it says the battery is not charging on my MacBook Air 11'. however once it's connected to the charger it works fine but once I disconnect it it turns off automatically. Also no light appears on the led on the charger when it's connected. I've tried to reset the SMC, but not sure if I did it right because I had to do it disconnected to the charger because when I connect it it turns on automatically. I've also tried plugging it into various different plugs in the house. I would be very grateful if anyone has any suggestions!

MacBook Air, Mac OS X (10.7.5)

Posted on Feb 22, 2013 3:21 AM

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Answer 1

Jon P D

Level 4

1,522 points

Feb 22, 2013 3:28 AM in response to Ruthycdublin

how old is it?

how much strain has the battery had? eg has it mostly been used while plugged in or have you charged and discharged it a lot

might be time for a new battery

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Answer 2

CT

Level 7

24,239 points

Feb 22, 2013 4:41 AM in response to Ruthycdublin

It could be the charger, it could be the SMC, it could be the battery, it could be something internal, e.g, logic board. The simplest thing to do is to take it to an authorized service place; they will be able to test your machine and pinpoint the problem.

In the meantime, if you press option and look at the Apple menu and select "System Information", what does it say under "Power", specifically "Battery Information" ?

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Answer 3

GJBW

Level 1

0 points

Mar 2, 2013 4:16 AM in response to Ruthycdublin

Hi Ruthy,

Does the battery symbol show an X?

Battery not available?

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