can't connect to back to my mac from hotel

Question

can't connect to back to my mac from hotel

Wondering if anyone is experiencing a similar issue.

We're able to connect to our Airport Extreme from 99% of locations outside of our residential office.

When doing so, we see 5 drives (all USB) connected to our Airport Extreme (2 production drives, 2 archival drives and one Time Machine drive).

However...

When staying at a well-known resort in the Orlando, FL area, our wireless connection doesn't permit us to see any of the shared drives or favorite folders listed in our Finder Window.

Mind you, we're able to connect wirelessly to the Internet using a password key provided by the hotel. We can retrieve email, surf websites, etc., however...Back To My Mac is not functional. What we see on our Finder Window is:

1. The favorite folders - and when we click them - no connection is made

2. No visible Airport Extreme in the Shared devices area.

Any ideas?

Thank you.

Posted on Feb 22, 2013 6:01 AM

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Answer 1

Best reply

Julian Wright

Level 8

35,014 points

Feb 23, 2013 3:50 AM in response to David Ruttenberg

It would seem the Internet service at this hotel is blocking access via the ports Back to my Mac uses, which are different to the ports used for web and email.

There's nothing you can do about this yourself. It would be up to the administrator of the Wifi network you're using to allow access to certain services through their network.

This document shows what ports are used by Back to my Mac: http://support.apple.com/kb/TS1629

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