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iPhone 5 jumpy screen after latest IOS update?

My wife recently updated her iPhone 5 and after the update the touchsreen was not working properly. it would scroll when she was tapping or it would open a different app when touching the phone app, or even scroll when just passing a finger over the phone with ever touching it. None of this happend prior to the update and my phone has not had any of these issues after the same update. It appears to be an isolated but frustrating case.


Any ideas on what the issue is and how to solve?

iPhone 5, iOS 6.1.2, clear screen protector, TB case

Posted on Feb 22, 2013 9:24 AM

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Posted on Feb 22, 2013 9:29 AM

Has the phone been turned off since doing the update? If so, you can try doing a hard reset by holding the home and sleep/wake button at the same time until you see an Apple logo. This will often reset issues like this. Lastly, you can backup to iTunes or iCloud and then restore the phone as new. Test the phone and if the problem has gone away, restore from your backup to get your data back. Hope this helps.

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Feb 22, 2013 9:29 AM in response to TWGoodwin3

Has the phone been turned off since doing the update? If so, you can try doing a hard reset by holding the home and sleep/wake button at the same time until you see an Apple logo. This will often reset issues like this. Lastly, you can backup to iTunes or iCloud and then restore the phone as new. Test the phone and if the problem has gone away, restore from your backup to get your data back. Hope this helps.

Feb 22, 2013 1:35 PM in response to Swampfox_01

Excellent idea. My wife tried that several times (as did I) to see if that solved the problem. Obviously, multiple hard resets are not generally a good plan; however, after each time, the problem seemed to resolve itself. Unfortunately, it keeps coming back...it is like there is a bug in the screen interface or some counter gets overloaded... hence why hard resets or cyling the phone through the sleep stage seems to help temporarily...


I also thought it might be a really dirty screen, so I cleaned it...still the problem came back.


I guess I'm going to have to go the backup and restore route... or take advantage of the Apple Care warranty 😉 and make apple come up with a better solution!!!

Feb 24, 2013 8:21 AM in response to jfkasbo

Honestly, I have been holding off on the new resotre route as my wife says the problem comes and goes now. When it starts, she puts the phone to sleep and then brings it back up to mitigate the problem. Clearly not an ideal solution when one has to do that several times a day; however, I'm hoping someone at Apple will monitor the discussion (HINT, HINT) and provide a better solution than "start from beginning,"


I am wondering if the problem happens predominately in one portion of the screen? My wife is convinced it is a screen issue toward the lower third middle.

Apr 22, 2013 8:33 AM in response to DeborahD

DeborahD,


You are having to to a hard reset everyday? My wife's phone has settled down but occasionally it will start jumping on her. Her solution is to close the phone (rather than a hard reset). Then go back in; usually after she puts in her passcode, the problem disappears.


Admittedly, this is not a solution but a repetative band-aid. Unfortunately, the Apple Support Community monitors do see this as important - probably due to a few number of complaints. If you know of anyone else having this issue, please have them chime in on this discussion...hopefully more people will create enough noise for attention.

Apr 22, 2013 8:56 AM in response to TWGoodwin3

Yes, Just about everyday. Square trade will fix it or replace it for free since it's within 90 days of receiving it from the original claim, but they say 10-12 days without my phone. Or I can pay the deductible $50 and they will pay the repair cost to use a local guy. Or I can call Apple and since it's under their 1 year manufacturer warranty, they'll fix or replace it for free, 2-3 days without a phone.

iPhone 5 jumpy screen after latest IOS update?

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