Get Mail Problem

Question

Get Mail Problem

Just today, I realized that I was not getting email. After fiddling with it a bit, I realized that If I quit the mail app and open it again, it will trigger a request to get my mail and a bunch of messages will come in. I have tried hitting the Get Mail button and that does not cause me to get mail.

This problem occurs on my work mail account. I went to a PC to look at my work mail and had no problem with new messages coming through automatically as they should.

I also have my home Mac Mail account on my Mac mail application program as a separate account. That mail does come through automatically.

Has anyone had this sort of problem and know of a solution.

Thanks,

MacBook Pro, Mac OS X (10.7.2)

Posted on Feb 22, 2013 11:37 AM

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Answer 1

Eric Root

Level 10

684,051 points

Feb 22, 2013 11:49 AM in response to Shannon Coffey1

Maybe this will help.

Mail – Troubleshoot Send and Receive

Mail Problems

Mail

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Answer 2

Feb 22, 2013 12:50 PM in response to Eric Root

Thamks Eric, but this did not help. I am still looking for a solution.

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Answer 3

amycq

Level 1

0 points

Feb 22, 2013 12:56 PM in response to Shannon Coffey1

I'm having a very similar problem. I have 3 mailboxes in Mail and for only one of them, the emails are not coming through until I select that mailbox (not my Inbox where they all show up) and hit the 'Get Mail' button. The account checks out fine with Connection Doctor and is set to automatically check for mail. I checked with the host of that account through their webmail and everything comes through fine there.

If you find anything new, please update us! Thanks!

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Answer 4

Eric Root

Level 10

684,051 points

Feb 22, 2013 1:54 PM in response to Shannon Coffey1

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

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Answer 5

Feb 22, 2013 2:01 PM in response to amycq

Mine is a bit different than amycq. When I hit "GET Mail" it does nothing. I have to quit mail and start it again to trigger the equivalent of hitting the get mail button. Still, it does not work automatically as it should. I am wondering of there is a configuration file I can trash that will be rebuilt by mail that will clear this.

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