12 Replies Latest reply: Feb 23, 2013 2:11 PM by wegras
jmondi Level 1 (0 points)

I bought an iphone 5 by Vodafone and after few days recognized a problem with the switch (sound on/off) and with a connection by calling. So I claimed the iphone and I have got it back with changed IMEI and the iphone body was not mine! 

 

I think the service company provided me with another already used and overhauled iphone! Is that possible?! What is your experience?


iPhone 5, iOS 6.1.2
  • roaminggnome Level 10 (95,027 points)

    This is correct.  This is how it works.

     

    Apple does not repair iphones at all.

     

    They replace it with a service unit - likely refurbed, but good as new.

     

    This is exactly how it works.  You have no choice in the matter.

     

    The warranty is clear about this.

     

    Sorry

  • deggie Level 9 (52,647 points)

    That is the way it works for everyone, they don't repair the phone they send a service replacement unit. Read your warranty.

  • jmondi Level 1 (0 points)

    correct?

     

    Would you agree if you would put e.g. your own new car to service for changing a gear or whatever and the service would return you another car with changed few other parts or whatever? You would never find out what was wrong with "your" iphone. WE SHOULD NOT!

     

    Thank you for your response anyway ;-)

  • roaminggnome Level 10 (95,027 points)

    "correct?"

     

    Yes.

     

    If my car was not working and they gave me a good as new, completely rebuilt car with the same warranty on the spot ( so I did not have to wait for repairs), then that would be great.

  • deggie Level 9 (52,647 points)

    They didn't return one to you with fewer parts, they returned one that is exactly the same. Your analogy does not work for small electronics.

  • synthantithesis Level 1 (105 points)

    Bigger devices like Macs would be repaired, but smaller devices, like the iOS family and iPods, get replaced. It would be extremely inefficient to spot repair smaller devices like that when one can take the working parts and make refurbished replacement devices and chuck the bad parts. Small hardware isn't really built to be repairable.

  • jmondi Level 1 (0 points)

    If Apple produce the iphones they should guarantee the quality. This "small electronics" is 900$ (not 9$) worth so I do expect high quality of the product.

     

    And in the warranty I did not agree with low quality of the product.

  • deggie Level 9 (52,647 points)

    They do guarantee the quality but nobody has 0% defects. Your iPhone had a defect and the replaced it with one that does not have the defect. What more do you want?

  • roaminggnome Level 10 (95,027 points)

    You gave them a used iphone ( you had used it, it was not brand new) that did not work properly, they returned to you a good as new iphone that works properly.

  • synthantithesis Level 1 (105 points)

    Small like small size. The parts inside the phone are not designed to be repairable or interchangable because of how they have to be assembled. In a computer, the parts are larger and can be swapped out.

  • stevejobsfan0123 Level 8 (40,262 points)

    jmondi wrote:

     

    If Apple produce the iphones they should guarantee the quality.

    Your refurbished replacement should be of the exact same physical quality as your original one was out of the box.

  • wegras Level 6 (15,065 points)

    If Apple produce the iphones they should guarantee the quality. This "small electronics" is 900$ (not 9$) worth so I do expect high quality of the product.   And in the warranty I did not agree with low quality of the product.

    If Apple produce an iPhone to zero defect specification you could

    not afford it nor could anyone else

     

    Its the way the world works ,that is why you have a warranty