Dieds wrote:
Hi Swank,
I'll let you know what the folks at the Apple Store conclude - as I have an appointment this Saturday and they are going to test the setup. I have a Motorola SURFboard Gateway SBG6580 and get 50m down and 5m up on the MacBook with the top open. I'll post when I hear something from Saturday's visit. Thanks again for all your help.
http://www.speedtest.net/result/2534434896.png
lol, there's the issue.
No, don't take this the wrong way, but the gateway type devices have very poor coverage in terms of WIFI. I know some people like to get them because it's all in one box and convenient, but the last Moto SBG I worked with had such poor WIFI coverage in a client's home that was an older historic type house that I pretty much gave up on those type of devices. A dedicated router and standalone modem is a much better dynamic solution. Only real issue is two boxes instead of one. One other aspect to the gateway devices is that if there's ever a firmware issue with them that is causing a problem with the WIFI side of things, the cable carrier isn't always gung-ho about updating the firmware on their side to push up those fixes that come from Motorola. As long as the DOCSIS side of the modem works and links up, that's all they usually care about, so it tens to leave the router side of it at a loss. Anyway, just some more info for you to have.
BTW, if you do go to the Apple Store and you somehow end up talking about wireless routers, don't fall too much in love with the idea of them selling you on an AirPortExtreme they have. You can buy one if you must, but there are a ton of other routers from Netgear for instance that are about the same or less cost that have much better WIFI coverage and features in them. The newer ones from Netgear even support a USB drive connected to the router for TimeMachine backups... something that no other router aside from Apple's APEs support. I guess what I'm saying is that Apple people tend to get hung up on the "Apple stuff is the only stuff that'll work right" mentality that they fall for a lot of the bs that the Apple Store geniuses sell them on. There's half-truths to everything and only years of experience in networking and IT will give you enough past knowledge to formulate a proper conclusion on issues. A lot of the people that work in these places have taken a few tests and cert courses to do their job and that's about it. While I may not know everything about Macs yet, I've done everything else on the PC and network side of things for a really long time and the same logistics apply to pretty much any computer regardless of manufacturer.
Good luck with your appointment... just keep a level head and don't let them bs you. Whatever you do, don't walk in carrying a bottle of water. They'll probably blame that for the issues and void your warranty. lol 😀