1 Reply Latest reply: Feb 22, 2013 5:03 PM by Philly_Phan
Amber2014 Level 1 Level 1 (0 points)

My iPod touch 4th genteration will not turn on or connect to iTunes. I have tried holing down the lock button and home button but it wont work. I dont know what wrong with it!

iPod touch (4th generation)
  • Philly_Phan Level 6 Level 6 (12,835 points)

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."


    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.


    If you're unable to do the Restore, go into Recovery Mode per the instructions here.