Mac AppStore thinks update is for a different account

Question

Mac AppStore thinks update is for a different account

I purchased WinOnX on 10 July 2012. There is an update for it right now, but the Updates tab doesn't pick it up.

I went to the app page and clicked the "Update" button, but I get this message:

I then went to the Purchased tab and scrolled down to WinOnX:

But when I click the "Update" button I get the same error.

Since buying the app I have changed my AppleID password and changed over to Mountain Lion, but that's all : I'm logged in to the same account (or it wouldn't be in Purchased).

How can I update it then?

MacBook Pro, OS X Mountain Lion (10.8.2), 13.3", 2.7 GHz, 500 GB

Posted on Feb 22, 2013 11:04 PM

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Answer 1

mende1

Level 10

93,624 points

Feb 22, 2013 11:07 PM in response to Druid of Luhn

As you are using the same Apple ID, maybe WinOnX is just a hidden purchase in your Apple ID. Unhide this application > http://support.apple.com/kb/HT4928

Then, go to Updates and update the app

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Answer 2

Feb 22, 2013 11:08 PM in response to Druid of Luhn

Hi Druid,

Have you tried rebooting your Mac? Just a thought....

GB

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Answer 3

Feb 22, 2013 11:11 PM in response to gail from maine

Thanks for the quick response.

It is not in the hidden Purchases: the second screenshot is my normal Purchases list.

The update came out a couple of days ago and I have rebooted my mac twice since then. I haven't tried physically clicking the "Update" button before, but it hadn't showed up in the updates tab.

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Answer 4

mende1

Level 10

93,624 points

Feb 22, 2013 11:13 PM in response to Druid of Luhn

I doubt that this will work, but give it a try > http://support.apple.com/kb/TS4236

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Answer 5

Feb 22, 2013 11:23 PM in response to mende1

I have tried that and then rebooted but it still comes up with "No Updates Available".

My "Applications" folder was there (it had been hidden for another account, but it shouldn't be for mine) so I removed that and rebooted. No results for WinOnX, but it did update Flutter (from 20 February).

When trying to update from the app's page get the same box as shown in my original post.

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Answer 6

mende1

Level 10

93,624 points

Feb 22, 2013 11:24 PM in response to Druid of Luhn

You may have a problem related with your Apple ID. I recommend you to contact with the App Store support > http://www.apple.com/support/mac/app-store/contact

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Answer 7

Feb 22, 2013 11:28 PM in response to mende1

Right, opened up the AppStore again and it was there, ready to update. It was probably just taking time to index the Applications folder and check all of the information.

Thanks for your help!

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Answer 8

mende1

Level 10

93,624 points

Feb 22, 2013 11:29 PM in response to Druid of Luhn

Glad you have solved the problem. You are welcome

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