Why won't my iTunes connect to the Internet?

The first step is to run your network connectivity tests.

iTunes>>Help>>Run Diagnostics. Select network connectivity tests. (you don't need the other test for this)

Copy to clipboard and paste the result into your next post.

You can remove serial numbers.

I have tried these steps (I installed 11.0.2.26 this week and my iTunes tells me it doesn't have connection to the internet). I have NOT tried to sync my iPod or iPhone for fear of more problems. The device connectivity tests all work fine, except when I get to the step that says to connect the ipod or ipad or iphone that is having trouble. I am NOT having trouble and do not want to do so, so I will not connect a device to it.

Here are the messages I get in the final screen:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

LENOVO 1037

iTunes 11.0.2.26

QuickTime 7.7.3

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number xxxxxxxxxxxxxxxxxxxx

Current user is not an administrator.

The current local date and time is 2013-02-23 08:17:57.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics Family

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: adf5e18ef36ca8937b9c32a580c4f3f7

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DB8D0460-68B3-489C-9AFA-B54E2D416BC3}

Description: Atheros AR9285 Wireless Network Adapter

IP Address: 192.168.2.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.2.1

DHCP Enabled: Yes

DHCP Server: 192.168.2.1

Lease Obtained: Sat Feb 23 07:51:23 2013

Lease Expires: Sat Feb 23 07:51:22 2013

DNS Servers: 192.168.2.1

Adapter Name: {5E7EBD2F-D3AB-4495-B87D-1D8BFD305974}

Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {3B135D36-E56C-4AAE-8186-69E4BFC4B51B}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

An unknown error occurred (-3212).

Basic connection to the store failed.

An unknown error occurred (-3212).

Connection attempt to Gracenote server was successful.

An unknown error occurred (-3212).

Last successful iTunes Store access was 2013-02-18 18:13:00.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

F: Slimtype DVD A DS8A5SH, Rev XL63

Audio CD in drive.

Found 11 songs on CD, playing time 48:08 on Audio CD.

Track 1, start time 00:02:00

Track 2, start time 04:10:17

Track 3, start time 09:49:46

Track 4, start time 15:12:05

Track 5, start time 18:26:49

Track 6, start time 24:18:09

Track 7, start time 27:04:54

Track 8, start time 31:52:60

Track 9, start time 36:31:02

Track 10, start time 39:13:70

Track 11, start time 41:42:69

Audio CD reading succeeded.

Get drive speed succeeded.

The drive CDR speeds are: 8 16 24 32 40.

The drive CDRW speeds are: 8.

The drive DVDR speeds are: 8.

The drive DVDRW speeds are: 8.

**** Device Connectivity Tests ****

iPodService 11.0.2.26 (x64) is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod classic running firmware version 2.0.4

Serial Number: xxxxxxxxxxxxxxx

iPhone 4S running firmware version 6.1.1

Serial Number: xxxxxxxxxxxxxxx

iPad 2 (GSM) running firmware version 5.1.1

Serial Number: xxxxxxxxxxxxxxx

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

The unknown error message is not very helpful.

There seems to be a general blocking and blocking immediately after an update can be due to security software not recognizing the new version.

Which security software are you using?

I notice that the Windows firewall is shown as on but that iTunes is not enabled. This could be the problem but it could also me misleading because the message that the Windows firewall is on may not be true so need to check if you are actually using windows firewall.

My diagnostics show the windows firewall on but I am using Norton not the windows firewall.

THANK YOU!! It worked. (I have Norton & had to change the firewall settings.)

Thank you for pointing the way to a firewall issue. After updating to 11.0.2.26 iTunes could not connect to the store (error -3212). I have Norton 360 and I had to go to Settings >> Firewall >> Program Rules, then find iTunes in the list and select "Allow" in the Access dropdown.

Thanks so much for your help.

Thanks for the feedback

Norton really should not casue this problem. I have Norton and upgraded without having a problem. I think iTunes should be on a list of trusted programs.

There is this on adding to the trusted applications list:

https://community.norton.com/t5/Norton-360/Adding-to-the-trusted-applications-li st/td-p/206604

Hi, i am having the same problem too. can you please help me take a look at it? Thank you!

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard HP ENVY Sleekbook 4 PC

iTunes 12.0.1.26

QuickTime 7.7.5

FairPlay 2.7.39

Apple Application Support 3.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.0.5.6

Apple Mobile Device Driver 1.65.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.0.2770

Gracenote MusicID 3.06.0.2770

Gracenote Submit 3.06.0.2770

Gracenote DSP 3.06.0.2770

iTunes Serial Number --------------------------

Current user is not an administrator.

The current local date and time is 2014-11-26 20:02:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 12.0.1.26 (x64) is currently running.

iTunesHelper 12.0.1.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {0B96BC16-8CDF-4E0E-9D90-5A1176A913A4}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {365B1152-9139-4741-94D5-6F74AE537F60}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {8781616C-2BF8-48A8-A11E-93856A12C03C}

Description: Realtek PCIe GBE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {BEF44BCF-718D-48DF-A5B2-0853A9C0E029}

Description: Intel(R) Centrino(R) Wireless-N 2230

IP Address: -------------

Subnet Mask: -------------

Default Gateway: 192.168.1.254

DHCP Enabled: Yes

DHCP Server: 192.168.1.254

Lease Obtained: Wed Nov 26 19:33:03 2014

Lease Expires: Wed Nov 26 23:33:03 2014

DNS Servers: 192.168.1.254

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2014-08-25 23:12:56.