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Itunes-I receive error message cannot locate CD burner or software.

I have a older laptop Windows XP that worked fine in burning CD's from ITunes Playlist.


After latest Itunes update I have problems receive error message "Cannot Locate CD burner or software"


I have tried several things restarting computer-updating computer any other suggestions.

Windows XP

Posted on Feb 23, 2013 9:15 AM

Reply
4 replies

Feb 23, 2013 1:05 PM in response to UNCPDAD

Could you post your diagnostics for us please?


In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:


User uploaded file


... and click "Next".


When you get through to the final screen:


User uploaded file


... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Feb 24, 2013 7:13 AM in response to b noir

Here are my Diagnostics





Microsoft Windows XP Professional Service Pack 3 (Build 2600)

Dell Inc. Latitude E5500

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0012B5100C7469F8

Current user is an administrator.

The current local date and time is 2013-02-24 10:15:12.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Mobile Intel(R) 4 Series Express Chipset Family

Mobile Intel(R) 4 Series Express Chipset Family


Microsoft Windows XP Professional Service Pack 3 (Build 2600)

Dell Inc. Latitude E5500

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0012B5100C7469F8

Current user is an administrator.

The current local date and time is 2013-02-24 10:15:12.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Mobile Intel(R) 4 Series Express Chipset Family

Mobile Intel(R) 4 Series Express Chipset Family

Feb 24, 2013 5:51 PM in response to UNCPDAD

There ought to be a bit more of the diagnostics showing up at the bottom. For example, on my system I get:


Microsoft Windows XP Professional Service Pack 3 (Build 2600)

LENOVO 889703U

iTunes 11.0.2.25

QuickTime 7.7.3

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0012B5100CA2CED8



Current user is an administrator.

The current local date and time is 2013-02-25 14:49:35.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is not supported. (16005)



Video Display Information



Mobile Intel(R) 965 Express Chipset Family

Mobile Intel(R) 965 Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



Genius ID: 09ef822d1336669449ff9fa4b24cb120



iPodService 11.0.2.25 is currently running.

iTunesHelper 11.0.2.25 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



**** CD/DVD Drive Tests ****



LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),

UpperFilters: GEARAspiWDM (2.2.3.0),



E: MATSHITA DVD/CDRW UJDA775, Rev CB03

Data or MP3 CD in drive.



Could not open CD handler, 32. There is a problem with the installation of the drive in Windows or the drive contains a copy protected CD.

Get drive speed succeeded.

The drive CDR speeds are: 4 8 16 24.

The drive CDRW speeds are: 4.

Mar 1, 2013 4:18 AM in response to b noir

Ran the test two more times here is the message



Microsoft Windows XP Professional Service Pack 3 (Build 2600)

Dell Inc. Latitude E5500

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45


iTunes Serial Number 0012B5100C7A4FD8


Current user is an administrator.

The current local date and time is 2013-03-01 07:16:28.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Mobile Intel(R) 4 Series Express Chipset Family

Mobile Intel(R) 4 Series Express Chipset Family



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



Microsoft Windows XP Professional Service Pack 3 (Build 2600)

Dell Inc. Latitude E5500

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45


iTunes Serial Number 0012B5100C7A4FD8


Current user is an administrator.

The current local date and time is 2013-03-01 07:16:28.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Mobile Intel(R) 4 Series Express Chipset Family

Mobile Intel(R) 4 Series Express Chipset Family



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


Itunes-I receive error message cannot locate CD burner or software.

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