HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
jozsefhor
Level 1 (0 points)

Q: I can't open several Keynote files

I use iCloud. I get an error message that there was a problem opening the file. I have now way of accessing these files. They will not open on any of my devices: iPhone, iPad and MBP.

iPad 2 Wi-Fi, iOS 6.1.2, iCloud

Posted on Feb 23, 2013 9:21 AM

Close
jozsefhor

Q: I can't open several Keynote files

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 23, 2013 9:25 AM in response to jozsefhor
    Level 10 (104,485 points)
    Apple TV
    Feb 23, 2013 9:25 AM in response to jozsefhor

    Welcome to the Apple Community.


    It sounds to me as though the document has become corrupt. You can try and download it from one device or another, however this may be unsuccessful.


    Whilst it won't help you recover documents that have already become corrupt, can I suggest you get into the habit of backing up your documents in the cloud regularly.

  • by jozsefhor,

    jozsefhor jozsefhor Feb 23, 2013 9:30 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 23, 2013 9:30 AM in response to Winston Churchill

    Thanks. The problem is that these files won't open on any of my devices. As all my files are saved and updated automatically, there is no way for me to do anything. I have no idea how files stored on iCloud can get corrupt. And yes, all my files are backed up regularly. But that's not much of a help in my situation. Frustrating.