Update to iOS 6.1.2 is not happening on a brand new factory unlocked iPhone 5

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Update to iOS 6.1.2 is not happening on a brand new factory unlocked iPhone 5

I have a brand new factory unlocked iPhone 5 which was recently purchased. I am unable to upgrade iOS 6.1.2 on this new phone. The current iOS on this phone is 6.0.2. I have placed a local carrier SIM and it is working. Currently phone is in working condition with iOS 6.0.2 and I am trying to upgrade to iOS 6.1.2 which is the latest one. Kindly share your thoughts or experiences in upgrading to iOS 6.1.2 success.

iPhone 5, iOS 6.0.2

Posted on Feb 24, 2013 8:31 AM

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Answer 1

wegras

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Feb 24, 2013 8:34 AM in response to ramky sista

Factory unlocked ? You purchased from an Apple Retail Store ?

Are you trying through iTunes ?

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Answer 2

ramky sista Author

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Feb 24, 2013 8:37 AM in response to wegras

Hi Peter,

Yes, it is factory unlocked. I have purchased through eBay and it was a sealed pack. It is working with all kinds of SIM cards and I have tested it. I am trying through latest version of iTunes 11.0.2 version. Thanks for your quick reply on this post. Any help from you will be greatly appreciated.

Thanks.

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Answer 3

wegras

Level 6

15,305 points

Feb 24, 2013 8:42 AM in response to ramky sista

The only source of genuine unlocked iPhones is Apple

I would guarantee you have a hacked iPhone 5 which is

why you cannot update it

Ebay is not a genuine source and anyone can replace packaging

You have been ripped off .

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Answer 4

ramky sista Author

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Feb 24, 2013 8:45 AM in response to wegras

Thanks for highlighting this Peter. I have checked from Aprtonix store as well and they have confirmed with IMEI number that it is factory unlocked. They have asked me to try updating the software using WiFi connection directly on the phone. I will try and let you know if the problem still exists. In the mean time do you suggest any other method to upgrade the phone?

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Answer 5

Feb 24, 2013 8:45 AM in response to wegras

DO a full restore with iTunes. If that doesn't work do a dfu restore with iTunes. Just google the exact time to hold each button down. It's power device off, hold power button, then hold home and power, then hold home button. I forget the exact time interval for each.

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Answer 6

Paramite

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Feb 24, 2013 8:46 AM in response to wegras

You can't be sure of that. Even if it's purchased from Ebay, it can still be unlocked by Apple. Right?

ramky sista: What does it say, when you try to update?

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Answer 7

wegras

Level 6

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Feb 24, 2013 8:47 AM in response to ramky sista

I would call Applecare in your country they will check the database

to establish if the iPhone is locked to a carrier

( which the hack removed but only on the iPhone )

NO ONE else has access to the DB it is within Apple

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Answer 8

wegras

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Feb 24, 2013 8:50 AM in response to Paramite

You can't be sure of that. Even if it's purchased from Ebay, it can still be unlocked by Apple. Right?

No

It is a carrier who unlocks the iPhone not Apple

Apple do not supply eBay sellers or Amazon for that matter

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Answer 9

ramky sista Author

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Feb 24, 2013 8:52 AM in response to Pyroboy5000

Hi Pyroboy5000, sure will follow your instructions and do a full restore with iTunes and also in DFU mode(if full restore will not work). Will let you know the results shortly

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Answer 10

wegras

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Feb 24, 2013 8:59 AM in response to ramky sista

Well lets hope it is a genuine "not carrier locked " iPhone

If it is hacked , a restore will lock it to the original carrier

and then it will be unusable .

You would be better checking with Apple first in case i am right

then at least the iPhone will be usable if not updatable

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Answer 11

ramky sista Author

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Feb 24, 2013 9:57 AM in response to wegras

Yes Peter. I will certainly check with Apple first whether it is "Factory Unlocked" or "Carrier Unlocked" as I could use local Airtel SIM card in it without any problems. I have purchased my ealrier iPhone 4 also from eBay and I could successfully upgrade all iOS in it till now without any problems. I will try to restore it full and also using DFU mode in case requied. I will not come to know whether it will reset to its original carrier unless I could restore it to the next version. Will keep you posted on my fidnings so that we can ensure some traction in this mail thread till resoultion. Thanks for your support in this regard.

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Answer 12

wegras

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Feb 24, 2013 10:24 AM in response to ramky sista

If the iPhone is a genuine never locked device purchased through eBay

you may well make history 😉

I hope it is for your sake ,but talk to Apple before you do anything

and be aware they are not required to help you in this matter

but many have found them cooperative in various countries

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Answer 13

ramky sista Author

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Feb 24, 2013 11:18 AM in response to wegras

I could successfully restore new iPhone 5 from my earlier iPhone 4 backup when my iPhone was using iOS 6.0.2. When I try to restore from iPhone 4 back up with iOS 6.1 it is throwoing an error as iPhone 5 was not upgraded to iOS 6.1. First I need to update new iPhone 5 to either 6.1 or 6.1.2 directly and then only I can restore from my earlier iPhone 4(with iOS 6.1) backup.

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Answer 14

wegras

Level 6

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Feb 24, 2013 12:18 PM in response to ramky sista

the more you post the more it sounds like the iPhoneS were hacked

When an iPhone is hacked it will allow any carrier sim

when you update it either will not update at all or lock back to original

carrier .....

I hope I am wrong

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Answer 15

ramky sista Author

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Feb 25, 2013 6:38 PM in response to wegras

While updating to firmware iOS 6.1 using my iPhone 5, I am getting the below error message.

The iPhone "iPhone 5" could not be restored. An unknown error occurred (3194).

Can any one please explain what will be the cause and resolution for this?

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