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Helpful answers
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Dec 25, 2014 5:53 AM in response to kristenhereby colls25,I have this problem too. I haven't been able to find a solution on any of the message boards. It would seem that Apple Support isn't answering this particular question...
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Dec 25, 2014 5:58 AM in response to kristenhereby Chris CA,Make sure you are using the correct email address.
Tell the recipient to check their SPAM folder.
You can resend the gift...
See this -> Resend iTunes Gifts - Apple Support
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Dec 25, 2014 6:02 AM in response to Chris CAby colls25,Hi Chris - I have done all of the above. It is not in any spam or junk folders, I've used both the recipient and my personal email addresses and have re-sent twice. Unfortunately, we still have not received anything.
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Dec 25, 2014 6:04 AM in response to colls25by Chris CA,Dunno.
However, I suspect the iTunes store is getting hammered today.
You can contact iTunes store support here -> http://www.apple.com/support/itunes/contact/
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Dec 25, 2014 6:23 AM in response to Chris CAby colls25,I think you're right Chris. It looks like it just came through to me now, yay! So I'd say about an hour delay from sending to receipt. Thanks for helping me resolve Chris