1 Reply Latest reply: Feb 24, 2013 12:37 PM by gail from maine
earthford Level 1 Level 1 (0 points)

Menu does not work nor right advance button. I tried to reset by pressing menu and center button 10 sec. Did not work. Help?

iPod nano (5th generation)
  • gail from maine Level 6 Level 6 (19,325 points)

    Hi earthford,


    Follow all of the steps below (pay particular attention to the part in red):



    Note: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.

    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

    2. Press and hold the Menu and Center (Select) buttons simultaneously until the

    Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.

    Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the

    finger pressing the Select button is not touching any part of the click wheel. Also make sure

    that you are pressing the Menu button toward the outside of the click wheel, and not near the


    If the above steps did not work, try connecting iPod to a power adapter and plug the power

    adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer

    is turned on and isn't set to go to sleep.  Try resetting the iPod while it is connected to power.


    If you have tried all of these steps, and have repeated step 2 several time and still no luck:


    iPod not responding

    If your iPod does not respond to these steps, see these additional troubleshooting steps

    for iPod nano (6th generation), see this article.







    Message was edited by: gail from maine