Cisco Secure Desktop access denied and critical failure errors

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newMacUser09 Author

Level 1

26 points

Cisco Secure Desktop access denied and critical failure errors

Hi

Please can you assist me with the following Cisco Secure Desktop error.

"Access Denied

Your system failed to be validated by the Cisco Secure Desktop and will not be granted access.

Critical failure.

Cisco Secure Desktop must run and validate your system to proceed. Please verify your browser settings and configuration and retry."

Under "Weblaunch" Platform detection, Sun Java and Java Detection are ticked. The other items are unticked.

Thank you in advance.

MacBook Pro (15-inch 2.53 GHz), OS X Mountain Lion (10.8)

Posted on Feb 24, 2013 1:12 PM

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Answer 1

Best reply

beesknees

Level 1

0 points

Jul 9, 2013 6:09 AM in response to newMacUser09

I am having the same trouble.

Anyone?

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Answer 2

Jul 9, 2013 8:04 PM in response to beesknees

I'm having the same problem with Lion 10.8.4

I've tried three different browsers with similar results.

Firefox 22.0

Chrome Version 27.0.1453.116

Safari 6.05

Any ideas? I know we have the Secure desktop set to scan for antivirus for all connections. I know that my AV is on the list and supposedly compatible.

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Answer 3

Jul 24, 2013 9:30 PM in response to newMacUser09

In follow up to this, I don't get prompted to select a certificate, when I view the logging on the Cisco ASA during a connection attempt, I see that initially my user certificate gets presented to ASA, but then as the connectiong continues, the ASA is presented a Apple certificate instead of mine, how do I change that? I see an option within Java to prompt even if only 1 certificate is installed, but I am not getting any prompts...?

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Answer 4

Jul 26, 2013 5:12 PM in response to newMacUser09

I can access it through Firefox but not Safari.

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Answer 5

Oct 30, 2013 10:49 AM in response to newMacUser09

HI,

I have the same problem:

"

Access Denied

Your system failed to be validated by the Cisco Secure Desktop and will not be granted access.

Critical failure.

Cisco Secure Desktop must run and validate your system to proceed. Please verify your browser settings and configuration and retry.

Did you get any help from here?

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Answer 6

Nov 4, 2013 12:45 PM in response to alexkostov

I am having the same problem with Cisco and my Mac. I was able to access Cisco 2 weeks ago, but by Firefox only? Not at all now. I know that Cisco is having problems with the new Java 7.45 update. We have been told not to update to 45.
Please let me know if anyone knows what is going on and how to fix it! My IT people will not support my Mac!

~ All alone

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