"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows 7 64bit

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"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows 7 64bit

I was promted to upgrade to the new itunes version today (11.0.2.26), but wish I never had as the previous version worked just fine!! I have been unable to install the new version and keep getting the message about there being a problem with the Windows Installer package. I tried following the instructions on this support pages on removing all Apple programs but that didn't work either!! I have Windows 7 64 bit and am close to throwing my PC out of the window!! Quicktime will not re-install correctly either...

Any suggestions will be most gratefully received 🙂

iPod classic 160GB (Late 2009), Windows 7, 64 bit

Posted on Feb 24, 2013 3:05 PM

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Answer 1

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b noir

Level 9

72,324 points

Feb 24, 2013 4:17 PM in response to AuntieT

Doublechecking, Auntie. What's the second sentence of your particular error message? (Precise text, please.)

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Answer 2

AuntieT Author

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2 points

Feb 25, 2013 2:42 PM in response to b noir

Hi,

Sorry for the delay in responding. The exact message I receive is:

"There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"

As I stated in my first post, I followed the advice from the Apple support pages to remove all Apple programs in a specific order and then re-install. This did not work. Am now at my wits end as the last version of iTunes worked without any problems.

Any advice would be gratefully received 🙂

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Answer 3

b noir

Level 9

72,324 points

Feb 25, 2013 2:47 PM in response to AuntieT

🙂 Many thanks.

Doublechecking ... Based on the title of your topic, I guess you've seen this, but have you tried the following user tip?

"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

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Answer 4

AuntieT Author

Level 1

2 points

Feb 25, 2013 2:53 PM in response to b noir

Hi, yes I did see the tip you refer to above, but after I removed all the Apple programs on my PC, I have been unable to re-install Apple Software Update. I am not even able to install Quicktime on it's own. All very frustrating to say the least!!

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Answer 5

b noir

Level 9

72,324 points

Feb 25, 2013 2:59 PM in response to AuntieT

Just in case, let's try a standalone AppleSoftwareUpdate.msi install.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".

Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)

Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)

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Answer 6

ziax13

Level 1

4 points

Feb 25, 2013 3:28 PM in response to AuntieT

hi auntieT,

just to make a suggestion certain times when downloading from the internet you can have specific temp internet files that also appear those files can cause issues with redownloading any program though not just specific programs.

try using this article from the support site it gives more of a range of issue fixes for installation troubleshooting.

trouble installing iTunes or quicklime for windows: ht1926

as well as this article.

http://support.apple.com/kb/HT1923

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Answer 7

AuntieT Author

Level 1

2 points

Feb 26, 2013 3:31 PM in response to ziax13

I did try following the suggestions in this article but was unable to remove the following folder :

C:\Program Files (x86)\QuickTime\

I am given a pop up message that states "You'll need to provide administrator permission to delete this folder"

Then "you need pemisson to perform this action" when i select continue. "you require permission from Administrators to make changes to this folder"

When I go into the security setting for this folder and give full rights, it still won't let me delete this folder. Any suggestions?

Apart from this folder all the other programs and folders have been successfully deleted.

I hate itunes!!

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Answer 8

AuntieT Author

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2 points

Feb 26, 2013 3:32 PM in response to b noir

Thank you. i will give this a try when I have a bit more time to spare than I currently do. Your help is much appreciated.

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Answer 9

AuntieT Author

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2 points

Feb 27, 2013 2:19 PM in response to b noir

Unfortunately it would not install. I extracted it using WinRAR as described but when I trined to install AppleSoftwareUpdate.msi I got the following message:

"There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

Getting desperate now..... 😟

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Answer 10

AuntieT Author

Level 1

2 points

Feb 27, 2013 3:10 PM in response to ziax13

I was finally able to delete the C:\Program Files (x86)\QuickTime\ folder and re-started my PC. After trying to re-install ITunes again as per the article, I was given the same message:

"There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

😟

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Answer 11

Mar 29, 2013 5:56 AM in response to AuntieT

Hey Auntie,

Like you I was having tons of problems and getting so frustrated but I have found a FIX !!! :-)

Here is what I did;

I did a B Noir said above using winrar, the only difference is I deleted the "AppleSoftwareUpdate.msi" file then I double clicked the "iTunes" installer file in that folder and it worked !! FINALLY AFTER MONTHS !!! :-)

Hope it works for you too!

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Answer 12

rgrcpa

Level 1

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Mar 29, 2013 8:55 AM in response to gregproulx001

What the? What is B Noir??? What is winrar? Sounds like my wife's nickname.

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Answer 13

AuntieT Author

Level 1

2 points

Apr 1, 2013 2:21 PM in response to AuntieT

Thank you to everyone for your help. In the end I had to raise a fault directly with Microsoft. It turned out to be a compatibility issue, and I finally got the issue resolved - took some time though! Glad to say I have iTunes up & running, but not sure if I would be brave enough to upgrade to the next version when the time comes!!

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Answer 14

sumeetsa

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Feb 16, 2014 1:57 AM in response to gregproulx001

Thanks gregproulx001

Your solution worked for me! 🙂

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Answer 15

mjcramer

Level 1

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Sep 21, 2015 6:56 PM in response to gregproulx001

Thanks gregproulx001! This suggestion was a lifesaver!

I was getting the same error message, "There is a problem with this windows installer package. A program required for this install to complete could not be run."

I unpacked iTunesSetup.exe using WinRAR as b noir suggested, then deleted "AppleSoftwareUpdate.msi" as you suggested, then ran "iTunes.msi."

It worked like magic! I have no idea why it worked, but I'm thankful it did.

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