3 Replies Latest reply: Jun 5, 2015 8:19 AM by lllaass
galenfromsd Level 1 (0 points)

im trying to reset my nephew ipod touch. the screen says ipod is disabled connect to itunes and it will not show up in the itunes window cause it has a pass code and that wont display can someone help thx

iPod touch, iOS 6.1.2
  • Kappy Level 10 (265,883 points)

    If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device


    1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    3. iOS- Understanding passcodes

    4. What to Do If You've Forgotten Your iPhone's Passcode

    5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad


         If you have forgotten your Restrictions code, then follow the instructions

         below but DO NOT restore any previous backup. If you do then you will

         simply be restoring the old Restrictions code you have forgotten. This

         same warning applies if you need to restore a clean system.


    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)


    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.


    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

    Follow these steps to restore your device:

         1. Verify that you are using the latest version of iTunes before attempting to update.

         2. Connect your device to your computer.

         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.

         4. Select the Summary tab.

         5. Select the Restore option.

         6. When prompted to back up your settings before restoring, select the

              Back Up option. If you have just backed up the device, it is not necessary

              to create another.

         7. Select the Restore option when iTunes prompts you (as long as you've backed up,

             you should not have to worry about restoring your iOS device).

         8. When the restore process has completed, the device restarts and displays the Apple

             logo while starting up:

               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating

              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of

              iOS, keep your device connected until the "Connect to iTunes" screen goes away or

              you see "iPhone is activated."


         9. The final step is to restore your device from a previous backup. If you do not have a

              backup to restore or have forgotten your restrictions passcode, then restore as New.


    If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

  • yung sav Level 1 (0 points)

    that didnt help me

  • lllaass Level 10 (175,765 points)



    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

    iOS: Forgot passcode or device disabled

    If recovery mode does not work try DFU mode.                        

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        


    For how to restore:                                                             

    iTunes: Restoring iOS software

    To restore from backup see:

    iOS: Back up and restore your iOS device with iCloud or iTunes       

    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

    You can redownload most iTunes purchases by:                         

    Downloading past purchases from the App Store, iBookstore, and iTunes Store        


    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

    Next try on another computer


    If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

    You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.