Previous 1 2 Next 16 Replies Latest reply: Feb 25, 2013 6:11 PM by Richard Cristian
Frizzera Level 1 Level 1 (0 points)

I would like to know, why here in Brazil the assistence can't change my iPhone with broken screen since other friends in USA can. Why this difference between Brazil and USA? I have a lot of Apple products (iPads, iPhones, Apple TV, Time Capsule, iMac) and I'm so disappointed with this.

 

 

What I have to do?


Mac mini, OS X Mountain Lion (10.8.2)
  • iPhone_Warrior Level 3 Level 3 (650 points)

    Iphone service is only valid in the original country of purchase.

    You can find a local repair shop or you will need to send the phone to someone you know in the US to be taken in for service.

  • Frizzera Level 1 Level 1 (0 points)

    This is not the question.

    I want to know WHY Apple in USA replaces iPhone with cracked Screen and here in Brazil don't.

  • roaminggnome Level 10 Level 10 (92,450 points)

    "

    Out-of-Warranty Service

    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service Fee listed below.

    iPhone ModelOut-of-Warranty Service
    iPhone 5R$ 649
    iPhone 4SR$ 549
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    R$ 449

    How do I obtain service for my iPhone?

    The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact an Apple Authorized Service Provider or Apple. Note: Please do not send any accessories with your iPhone because they will not be returned to you. There may be a fee for diagnostic service; if applicable, an Apple Authorized Service Provider or Apple Technical Support will provide details."

  • varjak paw Level 10 Level 10 (169,830 points)

    If the iPhone was purchased from an authorized reseller in Brazil, they should indeed replace the iPhone. See:

     

    http://support.apple.com/kb/index?page=servicefaq&geo=Brazil&product=iphone&loca le=pt_BR

     

    Did you buy the iPhone in Brazil, and if so who is telling you that they won't replace it?

  • Frizzera Level 1 Level 1 (0 points)

    My iPhone is IN VALID WARRANTY (only 3 months of use), but the reseller here said that i have to pay anyway.

  • roaminggnome Level 10 Level 10 (92,450 points)

    Of course you have to pay.

     

    You broke it.

     

    It is the same everywhere. 

     

     

    You do NOT get a free replacemetn in the U.S for a broken iphone.  You have to pay for it, no matter where you are.

  • iPhone_Warrior Level 3 Level 3 (650 points)

    A cracked screen is not covered by the warranty. It is accidental damage.

  • Frizzera Level 1 Level 1 (0 points)

    But I have two friend that replaced cracked screen in USA...

  • roaminggnome Level 10 Level 10 (92,450 points)

    Frizzera wrote:

     

    But I have two friend that replaced cracked screen in USA...

    I do not believe that.

     

    The warranty does NOT cover damage at all, just like any other warranty on any other product.

     

    You must pay for a broken screen replacement, not matter where you live.

  • Frizzera Level 1 Level 1 (0 points)

    Dear,

    I'm not telling lies. What I see is that some retails that is more malleable. Just it. I'm very disappointed of this.

    But, what I can do? Nothing. People are people.

  • roaminggnome Level 10 Level 10 (92,450 points)

    Like any warranty on any prodcut, the iphone warranty does NOT cover damage at all.

     

    You cannot get a free replacement anywhere for a damaged iphone.

     

    "This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e)"

     

    ple.com/legal/warranty/products/iphone-english.html

  • Frizzera Level 1 Level 1 (0 points)

    As I said, this is not the case.

    My iPhone fell from a height of 50 cm.

  • roaminggnome Level 10 Level 10 (92,450 points)

    Frizzera wrote:

     

    As I said, this is not the case.

    My iPhone fell from a height of 50 cm.

    What is not the case?

     

    You damaged the iphone.  This is not covered by warranty in any country at all.

     

    If you drop your tv and break it, you do not get a free replacement.  Same with your computer, or any other product.

     

    You broke it.  You pay for the repair/replacement.

     

    This is not a warranty issue at all.  It has nothing at all to do with the country in which you live.  It is the same everywhere.

  • varjak paw Level 10 Level 10 (169,830 points)

    As RG posted, the warranty does not apply "to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause" (in Portuguese:  "d) a danos causados por acidente, abuso, mau uso, contato com líquidos, incêndio, terremoto ou outras causas de origem externa ").  You just admitted that your iPhone suffered accidental damage:

     

    My iPhone fell from a height of 50 cm.

     

    so the warranty is void and you will have to pay for replacement.

     

    There is nothing more anyone here can say, and nothing Apple can do for you in this matter.

     

    Regards.

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