Mail app is making my whole computer unresponsive

Question

Level 1

9 points

Mail app is making my whole computer unresponsive

Hi there,

I need some urgent help with my macbook. Unfortunately my whole macbook has become unresponsive and almost unusable. I have isolated the issue and it is software based. More specifically it is the mail App. everytime i open it or use it makes the computer totally unresponsive.

It all started when i downloaded a new account into my mail app, Hotmail to be precise, 6,000 emails were ready to be put into the mail app from Hotmail, but I only got 20 emails through iuntil everything went haywire, since then ive deleted hotmail account but the computer remains stuffed.

Ive used time machine to put it back before the problem started but Mail still causes the problems, it seems like the particular issue has written something fauly into the computer. I need Mail to work in its original form urgently as it forms the basis of all my work,

Can someone help with some first aid?

ari

MacBook, Mac OS X (10.7.3), 2.GHz Intel Core Duo 2 and 4GB DDR3

Posted on Feb 25, 2013 6:48 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Feb 25, 2013 8:15 AM in response to docutale1

Quit Mail. Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then launch Mail. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

docutale1 Author

Level 1

9 points

Feb 25, 2013 8:31 AM in response to Linc Davis

Hi there,

Thanks very much for taking time to help.

Well i did what you said, here is what came up:

25.02.13 17:25:00,609 org.thebends.iphonedisk.mobile_fs_util: dyld: Library not loaded: /usr/local/lib/libfuse.2.dylib

25.02.13 17:25:00,609 org.thebends.iphonedisk.mobile_fs_util: Referenced from: /Library/iphonedisk/mobile_fs_util

25.02.13 17:25:00,609 org.thebends.iphonedisk.mobile_fs_util: Reason: image not found

25.02.13 17:25:00,634 com.apple.launchd.peruser.501: (org.thebends.iphonedisk.mobile_fs_util[264]) Job appears to have crashed: Trace/BPT trap: 5

25.02.13 17:25:00,634 com.apple.launchd.peruser.501: (org.thebends.iphonedisk.mobile_fs_util) Throttling respawn: Will start in 10 seconds

25.02.13 17:25:00,665 ReportCrash: Removing excessive log: file://localhost/Users/docutale/Library/Logs/DiagnosticReports/mobile_fs_util_2 013-02-25-171932_localhost.crash

25.02.13 17:25:09,302 Mail: Using V2 Layout

There is a more lengthy log, but i dont know if it will help. does this log help?

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Answer 3

Linc Davis

Level 10

209,547 points

Feb 25, 2013 8:56 AM in response to docutale1

Back up all data, then remove "iphonedisk" according to the developer's instructions. Reboot and test.

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Answer 4

docutale1 Author

Level 1

9 points

Feb 25, 2013 9:06 AM in response to Linc Davis

im not sure what iphonedisk is and where to find it and how to delete it?

Is it integral to OS's running operations?

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Answer 5

docutale1 Author

Level 1

9 points

Feb 25, 2013 9:09 AM in response to docutale1

obv. someone had the same issue :-)

https://discussions.apple.com/thread/4000569?start=0&tstart=0

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Answer 6

Linc Davis

Level 10

209,547 points

Feb 25, 2013 9:15 AM in response to docutale1

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

You may have to log out or reboot in order to complete an uninstallation.

If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.