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purchasing a movie from apple tv has stopped working. I click on "movies" and it takes me back to the same screen instead of the movies available. I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!

purchasing a movie from apple tv has stopped working. I click on "movies" and it takes me back to the same screen instead of the movies available. I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!

Apple TV, OS X Mountain Lion (10.8.2)

Posted on Feb 25, 2013 9:41 AM

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2 replies

Feb 25, 2013 9:57 AM in response to leonardb

Welcome to the Apple Community.


  1. First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
  2. If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
  3. If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

purchasing a movie from apple tv has stopped working. I click on "movies" and it takes me back to the same screen instead of the movies available. I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!

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