2 Replies Latest reply: Mar 5, 2013 5:58 AM by IntDesinger
leonardb Level 1 (0 points)

purchasing a movie from apple tv has stopped working.  I click on "movies" and it takes me back to the same screen instead of the movies available.  I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!


Apple TV, OS X Mountain Lion (10.8.2)
  • Winston Churchill Level 10 (95,591 points)

    Welcome to the Apple Community.

     

    1. First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
    2. If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
    3. If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).
  • IntDesinger Level 1 (0 points)

    I had the same exact issue and solution #2 worked for me.  Thank you so much!!