HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
hoboLausanne
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Q: Apple TV update freeze

Apple tv has blocked during update (step 1 out of 2). What should I do?

AppleTV 2

Posted on Feb 25, 2013 12:07 PM

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hoboLausanne

Q: Apple TV update freeze

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 25, 2013 12:09 PM in response to hoboLausanne
    Level 10 (104,521 points)
    Apple TV
    Feb 25, 2013 12:09 PM in response to hoboLausanne

    Welcome to the Apple Community.


    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:


    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

  • by Engigeek,

    Engigeek Engigeek Apr 7, 2013 11:10 AM in response to Winston Churchill
    Level 1 (0 points)
    Apr 7, 2013 11:10 AM in response to Winston Churchill

    Surprise, surprise!  It warns not to unplug - bunk (in this case).  A quick (15 second) unplug and it restarted, ran through the portion that was already downloaded very quickly, then carried on from there. Looking at the What's New screen now.  Success!