at&t authorized it but l can't unlock my iPhone ..pls help
i requested unlock my phone by at&t ,then they sent me an email and told me that follow intstruction .
i did all of them step by step but final step i wasnt able to get ''congratulation your phone has been unlocked"
i used my straight my new carrier sim card during this unlock progress and no luck.
i used my old at&t simcard which is used to use couple weeks ago. (now not active ) no either.
do u think if i use active at&t active sim card that work ?? or dosent really matter., ?
thanks..
thats what i got email from at&t
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock.
To complete the unlock, simply:
- Open iTunes on your Mac or PC and verify that you have Internet connectivity.
- Ensure a SIM card is inserted into your iPhone.
- Connect your iPhone using the dock connector to USB cable that came with your iPhone.
- Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
- After restoring, your iPhone will be unlocked.
thanks for answering....
iPhone 4, iOS 6.1.2