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at&t authorized it but l can't unlock my iPhone ..pls help

i requested unlock my phone by at&t ,then they sent me an email and told me that follow intstruction .


i did all of them step by step but final step i wasnt able to get ''congratulation your phone has been unlocked"

i used my straight my new carrier sim card during this unlock progress and no luck.

i used my old at&t simcard which is used to use couple weeks ago. (now not active ) no either.


do u think if i use active at&t active sim card that work ?? or dosent really matter., ?

thanks..


thats what i got email from at&t


Thank you for contacting AT&T Customer Care about unlocking your iPhone.

We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.

Please allow 24 hours upon receipt of this notification to complete the unlock.

To complete the unlock, simply:

  1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
  2. Ensure a SIM card is inserted into your iPhone.
  3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
  4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
  5. After restoring, your iPhone will be unlocked.



thanks for answering....

iPhone 4, iOS 6.1.2

Posted on Feb 25, 2013 9:00 PM

Reply
22 replies

Feb 25, 2013 9:13 PM in response to tavasapi

Is the iPhone activated after restore. If unlocked any SIM will activate it.


If it is still locked to AT&T any AT&T SIM, active or inactive will activate it in iTunes.


Mail from AT&T appears in order. Sometimes you don't see 'Congratulations' message but still unlock gets attached via iTunes. Moreover, once unlocked by AT&T stays unlocked. Cheers

Feb 25, 2013 10:25 PM in response to modular747

i can use internet, messages , call, but only i cant sent picture message. some of my friends dosent recieve. only one of myfriend recieves,


i didnt give wrong number i can still check my request status.online

AT&T's Device Unlock Status Portal.


IMEI Numberi dont want anybody see my number sorry
Request Date/Time02/19/2013 06:14 PM
Request Number1954392
Current StatusiPhone Unlock Approved



+ i am no longer att costumer when i call them system recognize my number and says call your carrier ..

Apr 18, 2013 7:22 AM in response to tavasapi

I was able to successfully resolve a similar problem.


AT&T approved my unlock nearly 5 months ago and since then we tried repeatedly - using every method suggested here and elsewhere- but we never got the Congrats message and the phone did not work with other SIMs (such as TMobile and SIMs bought and used outside of the US).


AT&T wouldn't talk to us because we were no longer customers. After about 40 restores (and after follwoing every suggestion offered in Apple Discussions and elsewhere online) and 5 months of this headache we gave up. Then one late evening recently I went to the Apple's Genius Bar. I took all the paperwork, which inlcuded a printout from AT&T's website which showed that the request for unlock had been approved 5 months ago, and my laptop which showed that we had been restoring in futility since then. After much, much imploration and with Apple's help, my problem was finally solved.


Apple opened a case for me. Through Apple's Customer Care I was put in touch with AT&T who verified that all was ok at their end and the request had been approved. Apple took over again from there and adjusted things at their end. All of this happened in one long phone call - I did not have to call Apple and AT&T separately. Three days later my phone was unlocked.


Moral of the story: There are legit instances when an official unlock from AT&T does not go through. Once the unlock is approved, the conversation that needs to happen between the phone company and Apple sometimes never happens - and your phone remains locked despite the approval. If you find yourself in this situation, do one or more of the following things:

  • put in another request with your phone company (if you can) and try Restoring again. I understand that for many people this is not possible since they purchased the phone from an original owner.
  • Go to the Apple Genius Bar and try to go when they are not too busy. Late evening at the end of the day is a good time. Take all your paperwork and "evidence". Be polite and let them know that you are NOT asking them to unlock your hone, but simply trying to understand what to do next. Explain that AT&T will not talk to you since you are not a customer. They might, at their discretion, open a case for you. If they do NOT open a case, then go to the next step.
  • Open an AppleCare case. It is worth it at $20. I was lucky and I didn't have to pay (but I had waited 5 months; your patience may not be that extensive). The service is effective and efficient.

at&t authorized it but l can't unlock my iPhone ..pls help

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