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Having issues clicking buttons on the apple and adobe webpage

Hi,


Recently Safari (last version, mountain lion, all the updates installed) started to act in a really weird way. I have issues clicking buttons on the apple and adobe webpage, The buttons you can see on the image attacched.

The weirdest thing is that if I change the user agent in the Develop menu with IE 9, everything works fine. I tried to switch on and off Java and I did install even the java version from the oracle website. Still got the same problem. Any help? Thanks!User uploaded file

MPB13

Posted on Feb 26, 2013 2:48 AM

Reply
34 replies

Feb 27, 2013 12:19 AM in response to sKzS

Hi sKzS,


I have the exact same problem.


Apple has recently introduced new javascripting on their main site, something to do with touch and detecting click-events I presume, but it breaks for wacom tablet users. So no links are working.

If you disable javascript in safari, the site will look a bit weird, but the links will work.


The javascript is not present when you are on the sub-apple-sites such as discussions.apple.com and store.apple.com


For the moment, apple only uses this on their main site www.apple.com


I have already reported this, but maybe you could also report the problem.

Reinstalling anything will not help at all, the problem is in the website's coding.

Feb 27, 2013 2:00 AM in response to viskwal

Hi viskwal


Are you sure this is because of the Wacom drivers? I've tried to uninstall them completely but with no luck.


Could you check if you got the same problem on forums.adobe.com ? Try to click on the sign in button, it should be broken as well.


Anyway a workaround is to use IE9 as user agent, I am trying to figure out if there's a way to load safari with this option always on.

Feb 27, 2013 2:13 AM in response to sKzS

The reason why I suspect the wacom is the problem is when you open the safari inspector and go to the error log, you will see an error message stating that it failed to load some resource from metrics.apple.com


The complete url is a var string that mentions "wacom" somewhere.


I know it is not a network problem on my side because I have 3 mac's connecting to the same router, and only the one with a wacom has trouble clicking the apple links on the main site.


The apple site is the only site I'm having problems with, adobe seems to work fine for me.


I'll see if I can find anything else, this is a frustrating issue... and we both have a wacom in common so it does point in that direction... but maybe I'm mistaken...

Mar 7, 2013 3:40 AM in response to Geoff Roynon

Ok, I guess that rules out the wacom then.


I have done some further investigating.


I'm using a combination of ad-blocking/privacy extensions in safari : adblock, ghostery and incognito

and this hosts file in my system : http://someonewhocares.org/hosts/


Disabling the extensions doesn't fix the apple links, but I suspect something in my hosts file is blocking some tracking code in use on the main apple site.

On my other mac, I don't use this hosts file, and here the apple links work just fine.


If I see how frustrating the internet looks without those extensions and hosts file, I'd rather live with the annoyance of not being able to surf the apple website.

Having issues clicking buttons on the apple and adobe webpage

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