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DaniPal
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Q: I am having issues backing up my iphone to icloud.

I am having issues backing up my iphone to icloud. I deleted 300 pictures, a couple of videoss, turned off of my apps and turned off docs and data. i have only 123 contacts. i added the storage for what is ON and it totals 2.90492GB yet phone still shows 2.5MB available.  It is also saying that i require 4.3 free Gigs to back up?  Why is this?

iPhone 4S, iOS 6.1.2

Posted on Feb 26, 2013 8:21 AM

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DaniPal

Q: I am having issues backing up my iphone to icloud.

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 26, 2013 8:23 AM in response to DaniPal
    Level 10 (104,526 points)
    Apple TV
    Feb 26, 2013 8:23 AM in response to DaniPal

    Welcome to the Apple Community.

     

    You can see what your iCloud storage is used for and delete any unwanted content at settings > iCloud > backup & storage > manage......

  • by DaniPal,

    DaniPal DaniPal Feb 26, 2013 8:39 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 26, 2013 8:39 AM in response to Winston Churchill

    I did this previously and still cannot back up.  here is what i have backing up:

    camera2.9GB
    WWF1.4MB
    Google839KB
    Linkedin695KB
    Living Soc665KB
    Old Navy463KB
    BofA428KB
    One Note126KB
    Kindle117KB
    FB82.2KB
    Goodreads77.9KB
    Drop box77.7KB
    Target52.5KB
    Trip Advisor42.8KB
    Seamless35.2KB
    Pinterest20.4KB
    Goog Maps5.1KB
    Mail6.9MB

    Based on my calc this should total 2.91165962 GB.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 26, 2013 8:52 AM in response to DaniPal
    Level 10 (104,526 points)
    Apple TV
    Feb 26, 2013 8:52 AM in response to DaniPal

    I meant to look what was already taking up the space on your iCloud storage, not what is included in the back up.

  • by DaniPal,

    DaniPal DaniPal Feb 26, 2013 9:33 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 26, 2013 9:33 AM in response to Winston Churchill

    Under Manage Storage my iphone is showing with 4GB and my iPad with 935MB.  When i click on my iphone, it says that i need an additional 4.3GB of storage.  To continue backing up this iphone do one of the following:

    - change your backup options - i did this

    - delete some data - i did this

    - buy more storage - i do not want to do this

     

    How do i see what is taking up space on my iCloud storage?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 26, 2013 9:44 AM in response to DaniPal
    Level 10 (104,526 points)
    Apple TV
    Feb 26, 2013 9:44 AM in response to DaniPal

    DaniPal wrote:

     

     

    - delete some data - i did this

     

    Maybe I'm not understanding correctly, but it doesn't seem as though you can have deleted all that much data, with just the two things you mention you are still using 4.95 GB of your 5 GB allowance.

     

    Does it say you need an additional 4.3 GB or does it say your next back up will be 4.3 GB

  • by DaniPal,

    DaniPal DaniPal Feb 26, 2013 11:20 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 26, 2013 11:20 AM in response to Winston Churchill

    i kind of think that is the problem, I don't think the phone is recognizing everything i have deleted.  Since i first got this message, I deleted over 300 photos and a few videos, maybe 3.  (But i only had about 7 videos to begin with.)  i turned off my data and downloads back up, as well as a large majority of my apps.  Before deleting those photos, i believe my camara was taking up about 3.9GB.  Now since deleting it is down to 2.9GB, but the phone is still showing 4GB.

     

    The message on the Manage Storage screen reads:

    Last Backup Failed

    An additional 4.3 GB of storage is required.  To continue backing up this iPhone do one of the following.

    - change your backup options

    - delete some data

    - buy more storage

     

    Then when i click on my iphone it says:

    Latest Backup - 1/14/13

    Backup Size - 4.0 GB

     

    Backup Options

    Choos the data you want to back up.  An additional 4.3 GB is required to back up this iPhone.

     

    Next Backup Size - 4.3 GB <!|

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 26, 2013 11:32 AM in response to DaniPal
    Level 10 (104,526 points)
    Apple TV
    Feb 26, 2013 11:32 AM in response to DaniPal

    4.0 is the size of the back up already in iCloud, 4.3 is the size it will be when you have backed up this time, obviously there isn't room for that extra 0.3.

     

    2.9 is the size of the items you have opted to back up, there are other items that are backed up that you don't have options for, together these make up 4.3.

     

    You need to delete something from iCloud to make room for that 0.3 (your other back up) or turn some items to back up off and reduce your next back up size to 4.0