Yeah, they'll call me back tomorrow as it was too busy.
But i finally just solved it after nearly 3 hours. I already solved the problems obviously when installed the newest drivers, but i didnt know. The status of the printer is still 'inactive' but i just found out that it doesnt mean that the printer isnt working propery! It just means that its not doing any printing or scanning at the moment.
To my opinion 'inactive' isnt the right word for the status when there is no problem. Though i was the one mistaking, so i was being a little dumb.
Thanks anyway for your message!