10 Replies Latest reply: Feb 27, 2013 6:26 PM by ccsoh
ccsoh Level 1 (0 points)

I connected my 3gs to my computer, and got a popup from itunes saying there was an update for my phone.  Well i like to keep everything up to date, so I did the update.  After it completed, I no longer have phone, Wifi, and bluetooth.  It also is stuck in a reboot loop.  I really do not know what I can do.  I tried to restore it as a new phone, since i had all my data backed up.

 

Any help or ideas is greatly appreciated.


iPhone 3GS, iOS 6.1.2
  • AnaMusic Level 9 (57,110 points)

    See Here  >  http://support.apple.com/kb/HT1808

     

    You may need to try this More than Once...

     

    Be sure to Follow ALL the Steps...

  • ccsoh Level 1 (0 points)

    It will load to the home screen, be there for a little bit, then reboot.  I will give it a try and post back the results.

  • ccsoh Level 1 (0 points)

    I did the restore, and i get a (-1) error at the very end of the process.

  • Lawrence Finch Level 7 (34,941 points)

    That usually means that your antivirus and/or firewall is blocking access to Apple's servers, or your phone is jailbroken or hacked. It can also mean that you have a hardware problem. See: http://support.apple.com/kb/TS3694#error1

  • ccsoh Level 1 (0 points)

    Firewall is off, as well as the antivirus.  It is not jailbroken, or hacked. Factory unlocked, with service thru AT&T. Everything was working up until the update.

  • Lawrence Finch Level 7 (34,941 points)

    The "factory unlocked" caught my attention, as there is no such concept for an iPhone. There are only 2 ways to get a legitimately unlocked iPhone: Either buy it directly from Apple, or have the carrier it is locked to unlock it. If either of these applies I will believe that it is unlocked legitimately. If it is neither of these it was probably hacked to unlock it.

     

    To expand on Error 1 or error -1, it means the phone is not eligible to be activated. This can be due to a defective SIM, a hardware problem, a baseband that doesn't match the iOS version (in other words, a hacked baseband), access to gs.apple.com blocked by antivirus or firewall, or a redirect for gs.appple.com in the computer's hosts file. You can check this last by opening the hosts file. On Windows it's location is:

     

    c:\windows\system32\drivers\etc\hosts

     

    On a Mac:

     

    /etc/hosts

  • ccsoh Level 1 (0 points)

    okay i may have called it wrong, we got the unlock from AT&T when our contract was up.  We did this because we were thinking of switching to another carrier.

     

    I checked the hosts file, and there is nothing refering to gs.apple.com.  Should there be?

     

    Is it possible to restore it back to 6.1?

  • Lawrence Finch Level 7 (34,941 points)

    ccsoh wrote:

     

    okay i may have called it wrong, we got the unlock from AT&T when our contract was up.  We did this because we were thinking of switching to another carrier.

     

    I checked the hosts file, and there is nothing refering to gs.apple.com.  Should there be?

     

    Is it possible to restore it back to 6.1?

    No problem; it's just that many people buy what they think are "factory unlocked" phones, but the "factory" is the back room of the shop where they bought it.

     

    gs.apple.com should not be in the hosts file (the only reason it might be there is if some hacking tool had been used on the computer in the past; not just jailbreaking tools, but tools to downgrade the OS and perform other unsupported functions).

     

    You cannot restore back to 6.1; you need to resolve the problem with the latest version. Even if you could revert it would not solve the problem. You need to figure out why iTunes can't communicate with the activation servers. If you have another computer, try restoring on that, or take the phone to an Apple store and let a "genius" deal with it. Or, if your antivirus is Kaspersky, delete it completely, as it's impossible to turn it off completely, and it has taken a dislike to things Apple.

  • ccsoh Level 1 (0 points)

    Thank you for taking the time to read my posts.  I will have to schedule an appointment with a "genius", and hope they can figure it out.

  • ccsoh Level 1 (0 points)

    Well to give anyone an update that is intrested, the genius looked at it and did some things, and came back saying the communication chips are fried, and that they will not replace it, or repair it, because the warranty was up on it, which i knew that anyway, but I figured since it was there update that did it they could have offered something.

     

    Oh well guess im in the market for a new on. lol  Guess thats what I get for keeping things up to date.