8 Replies Latest reply: Mar 1, 2013 4:02 PM by Barney-15E
MitchCarnes Level 1 Level 1 (0 points)

I just upgraded my iMac today to OSX 10.8.2 from OSX 10.6.x and have had random crashes all day. It just happened to me for the 4th time in as many hours. Obviously, I can't go on like this. First time it happened was when I was messing with my Razer mouse settings just after the install of 10.8, and I thought there might be a conflict with the Razer drivers and the OSX mouse drivers. Second time I was simply browsing the internet and it crashed for no apparent reason. Third time I was loading a mission in Starcraft 2...it was not the game's fault, as after reboot, the mission was working fine. Fourth time was when I was browsing the internet again, using Firefox with no other apps open.


Here's the error report, can somebody help me please? This is very frustrating after just paying 20 bucks for an "upgrade" that rendered my computer extremely unstable.


Interval Since Last Panic Report:  84 sec

Panics Since Last Report:          2

Anonymous UUID:                    626F89FA-AA3E-9EB2-9A70-0CDEDEAC9BDD


Tue Feb 26 17:36:42 2013

panic(cpu 1 caller 0xffffff801c243908): "zalloc: \"kalloc.64\" (18387136 elements) retry fail 3, kfree_nop_count: 0"@/SourceCache/xnu/xnu-2050.18.24/osfmk/kern/zalloc.c:1826

Backtrace (CPU 1), Frame : Return Address

0xffffff809b3c3a60 : 0xffffff801c21d626

0xffffff809b3c3ad0 : 0xffffff801c243908

0xffffff809b3c3bb0 : 0xffffff801c2245ed

0xffffff809b3c3be0 : 0xffffff801c5ee1bd

0xffffff809b3c3c10 : 0xffffff801c5ee737

0xffffff809b3c3c40 : 0xffffff801c602a0d

0xffffff809b3c3c60 : 0xffffff801c602a5d

0xffffff809b3c3ca0 : 0xffffff801c602bd2

0xffffff809b3c3ce0 : 0xffffff801c632353

0xffffff809b3c3d20 : 0xffffff801c5ed2ee

0xffffff809b3c3eb0 : 0xffffff801c5ed4bd

0xffffff809b3c3ee0 : 0xffffff801c62d6af

0xffffff809b3c3f40 : 0xffffff801c6329e4

0xffffff809b3c3f60 : 0xffffff7f9c9f045a

0xffffff809b3c3fa0 : 0xffffff7f9c9f04ca

0xffffff809b3c3fb0 : 0xffffff801c2b26b7

      Kernel Extensions in backtrace:

         com.razer.common.razerhid(5.52)[E23C8B4B-9B92-313D-0BCE-AB50FF26AA8C]@0xffffff7 f9c9ea000->0xffffff7f9ca00fff

            dependency: com.apple.iokit.IOUSBFamily(5.4.0)[C3094550-7F58-3933-A4F7-CD33AE83F8B9]@0xffff ff7f9c8be000

            dependency: com.apple.iokit.IOHIDFamily(1.8.0)[A8BDA67A-2357-3D32-AD59-A8C4B7352E04]@0xffff ff7f9c787000

            dependency: com.apple.iokit.IOUSBHIDDriver(5.2.5)[5F7B8ABB-A3A7-32D2-B8BD-11D0610A1693]@0xf fffff7f9c920000

            dependency: com.apple.driver.IOBluetoothHIDDriver(4.0.9f33)[27AA1876-A690-336C-BADB-EA5F95A BDBC4]@0xffffff7f9c9d6000


BSD process name corresponding to current thread: kernel_task


Mac OS version:



Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide:     0x000000001c000000

Kernel text base: 0xffffff801c200000

System model name: iMac11,3 (Mac-F2238BAE)


System uptime in nanoseconds: 1811798483118

vm objects:14036736

vm object hash entri:2133840

VM map entries:2048000


vm pages:72982656










ipc ports:1988096


x86_64 saved state:1097600




HFS node:21828400

HFS fork:6782976


ubc_info zone:3823776

vnode pager structur:2125680

vstruct zone:1316336

Kernel Stacks:43876352




Backtrace suspected of leaking: (outstanding bytes: 54976)









      Kernel Extensions in backtrace:

         com.razer.common.razerhid(5.52)[E23C8B4B-9B92-313D-0BCE-AB50FF26AA8C]@0xffffff7 f9c9ea000->0xffffff7f9ca00fff

            dependency: com.apple.iokit.IOUSBFamily(5.4.0)[C3094550-7F58-3933-A4F7-CD33AE83F8B9]@0xffff ff7f9c8be000

            dependency: com.apple.iokit.IOHIDFamily(1.8.0)[A8BDA67A-2357-3D32-AD59-A8C4B7352E04]@0xffff ff7f9c787000

            dependency: com.apple.iokit.IOUSBHIDDriver(5.2.5)[5F7B8ABB-A3A7-32D2-B8BD-11D0610A1693]@0xf fffff7f9c920000

            dependency: com.apple.driver.IOBluetoothHIDDriver(4.0.9f33)[27AA1876-A690-336C-BADB-EA5F95A BDBC4]@0xffffff7f9c9d6000


last loaded kext at 1209343018374: com.apple.filesystems.smbfs    1.8 (addr 0xffffff7f9e44c000, size 229376)

last unloaded kext at 118679170493: com.apple.driver.AppleUSBUHCI    5.2.5 (addr 0xffffff7f9cc83000, size 65536)

loaded kexts:

com.sophos.kext.sav    8.0.4

com.razer.common.razerhid    5.52

com.apple.filesystems.smbfs    1.8

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.driver.AudioAUUC    1.60

com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

com.apple.driver.AGPM    100.12.69

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDA    2.3.1f2

com.apple.driver.AppleUpstreamUserClient    3.5.10

com.apple.kext.AMDFramebuffer    8.0.0

com.apple.AMDRadeonAccelerator    1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.driver.AppleLPC    1.6.0

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleBacklight    170.2.3

com.apple.driver.AppleMCCSControl    1.0.33

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.ApplePolicyControl    3.2.11

com.apple.driver.AppleMikeyDriver    2.3.1f2

com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

com.apple.driver.AppleIRController    320.15

com.apple.driver.AppleUSBCardReader    3.1.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    34

com.apple.iokit.SCSITaskUserClient    3.5.1

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.2.2

com.apple.driver.AppleFWOHCI    4.9.6

com.apple.driver.AppleUSBHub    5.2.5

com.apple.iokit.AppleBCM5701Ethernet    3.2.5b3

com.apple.driver.AirPort.Atheros40    600.70.23

com.apple.driver.AppleAHCIPort    2.4.1

com.apple.driver.AppleUSBEHCI    5.4.0

com.apple.driver.AppleEFINVRAM    1.6.1

com.apple.driver.AppleACPIButtons    1.6

com.apple.driver.AppleRTC    1.5

com.apple.driver.AppleHPET    1.7

com.apple.driver.AppleSMBIOS    1.9

com.apple.driver.AppleACPIEC    1.6

com.apple.driver.AppleAPIC    1.6

com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

com.apple.nke.applicationfirewall    4.0.39

com.apple.security.quarantine    2

com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard    165.5

com.apple.driver.AppleHIDKeyboard    165.5

com.apple.iokit.IOSerialFamily    10.0.6

com.apple.driver.DspFuncLib    2.3.1f2

com.apple.iokit.IOAudioFamily    1.8.9fc10

com.apple.kext.OSvKernDSPLib    1.6

com.apple.iokit.IOFireWireIP    2.2.5

com.apple.iokit.IOAcceleratorFamily    19.0.26

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.kext.AMD5000Controller    8.0.0

com.apple.kext.AMDSupport    8.0.0

com.apple.kext.triggers    1.0

com.apple.driver.AppleBacklightExpert    1.0.4

com.apple.iokit.IOSurface    86.0.3

com.apple.driver.AppleGraphicsControl    3.2.11

com.apple.iokit.IONDRVSupport    2.3.5

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.driver.AppleHDAController    2.3.1f2

com.apple.iokit.IOGraphicsFamily    2.3.5

com.apple.iokit.IOHDAFamily    2.3.1f2

com.apple.driver.AppleSMC    3.1.4d2

com.apple.driver.IOPlatformPluginLegacy    1.0.0

com.apple.driver.IOPlatformPluginFamily    5.2.0d16

com.apple.driver.IOBluetoothHIDDriver    4.0.9f33

com.apple.iokit.IOBluetoothFamily    4.0.9f33

com.apple.iokit.IOUSBHIDDriver    5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1

com.apple.iokit.IOUSBMassStorageClass    3.5.0

com.apple.driver.AppleUSBMergeNub    5.2.5

com.apple.driver.AppleUSBComposite    5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1

com.apple.iokit.IOBDStorageFamily    1.7

com.apple.iokit.IODVDStorageFamily    1.7.1

com.apple.iokit.IOCDStorageFamily    1.7.1

com.apple.iokit.IOAHCISerialATAPI    2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

com.apple.iokit.IOFireWireFamily    4.5.5

com.apple.iokit.IOUSBUserClient    5.2.5

com.apple.iokit.IOEthernetAVBController    1.0.2b1

com.apple.iokit.IO80211Family    500.15

com.apple.iokit.IONetworkingFamily    3.0

com.apple.iokit.IOAHCIFamily    2.2.1

com.apple.iokit.IOUSBFamily    5.4.0

com.apple.driver.AppleEFIRuntime    1.6.1

com.apple.iokit.IOHIDFamily    1.8.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    220

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    344

com.apple.iokit.IOStorageFamily    1.8

com.apple.driver.AppleKeyStore    28.21

com.apple.driver.AppleACPIPlatform    1.6

com.apple.iokit.IOPCIFamily    2.7.2

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.corecrypto    1.0

Model: iMac11,3, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280:

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: OPTIARC DVD RW AD-5680H

Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: EPSON WorkForce 630 Series, 0x04b8  (Seiko Epson Corp.), 0x085d, 0xfd140000 / 5

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Razer DeathAdder, 0x1532, 0x0016, 0xfa140000 / 6

USB Device: PTK-440, 0x056a  (WACOM Co., Ltd.), 0x00b8, 0xfa130000 / 5

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

iMac, OS X Mountain Lion (10.8.2)
  • baltwo Level 9 Level 9 (61,825 points)

    Most likely, one of these are the culprits.


    com.sophos.kext.sav    8.0.4

    com.razer.common.razerhid    5.52


    Boot into safe mode (restart holding down SHIFT key). If no KP, then disable these, reenable one at time to determine which. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember.  See


    About kernel panics,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

  • MitchCarnes Level 1 Level 1 (0 points)

    OK, after a bit of googling to find out where my **** Library folder went, I was able to uninstall Sophos, which hopefully removed the com.sophos.kext.sav file, as I also read that could cause a KP. To be sure, though, I'd like to follow your advice.


    However, for some reason my iMac won't boot into any sort of discernable safe mode when holding down the shift key when booting. After holding shift for the entire boot process, it goes to my normal log-in screen at which point I log in, immediately hold down the shift key again, and it just boots as normal. No "safe mode" basic wallpaper, still my normal wallpaper and semingly all extensions loaded (i.e. the razer mouse driver still loads, etc.) This is pretty weird, I'm using a wireless keyboard, but I doubt that could be the culprit.


    Anyhow, if you can help with that obvious problem, I would appreciate it. Also, assuming I ever do get into safe mode how does one go about disabling those files? Is there an options panel or do I have to find them in Finder (which seems to hide all the important stuff anyway) and manually delete?


    Thanks a lot for your help.



  • Barney-15E Level 8 Level 8 (40,030 points)

    If you have a wireless keyboard, press the shift key immediately after hearing the tone, or use a wired keyboard.


    OK, after a bit of googling to find out where my **** Library folder went, I was able to uninstall Sophos


    Was the uninstaller buried in there somewhere, or did you just remove stuff that said "sophos."

    If you did the latter, it might not have been uninstalled.


    You disable them by uninstalling the software that installed them using the uninstaller that came with the software.

  • MitchCarnes Level 1 Level 1 (0 points)

    Thanks for the reply, Barney.


    I'm actually no longer by my computer (replying from my gf's house). I held down shift for the entirety of the boot process to no avail. I'll try it again tomorrow. Unfortunately, I don't own a wired keyboard, so if that's messing things up for a safe reboot I may be SOL.


    The Sophos uninstaller was buried somewhere in the main iMac>Library hierarchy (I can't remember which folder exactly, but as soon as I saw "Sophos uninstaller" I ran it...then it proceeded to "install" the uninstaller, after which point I couldn't find it again. So, hopefully, it's gone along with associated drivers, etc.).


    The problem with running uninstallers, at least with my limited eight or so hours of experience in 10.8.x, is that they can be quite difficult to locate if they're on a system level and not a user level. I only happened to see that Sophos uninstaller randomly in the Library>LaunchAgent or Library>Startup Items (like I said, can't remember where exactly I saw it) folder afer googling how to even see said folders in the first place. Doing a spotlight search for "Sophos" or "Kext" yielded zero results, as did running a spotlight search for the specific files "om.sophos.kext.sav" or "com.razer.common.razerhid" that Baltwo suspects are the culprit. I even did a search for Razer with no results. Unless I'm missing an option to show hidden files in the spotlight search, I'm afraid I might never be able to even find those files once I get safe mode, hopefully, working.


    - mitch

  • ~Bee Level 7 Level 7 (31,075 points)

    Have you checked Safari > Extensions for Razer?

    Or, in your HD > Applications > Utilities Folder ?  Is there a Razer folder there?  Look inside to see if there is an uninstaller there.

  • Barney-15E Level 8 Level 8 (40,030 points)

    That's why you should never go installing stuff without completely understanding how to uninstall it.

    Sometimes the uninstaller is on the dmg that the software was distributed on, sometimes it is part of the installer package, and sometimes, the developers will put the uninstaller in a folder on the hard drive. And, you may have to just go to the website and download one (or the instructions on where to find the stuff to delete).


    Just deleting those kexts will likely cause other problems as the software that wants it to run will be attempting to find the file and activate it. The kext might not exist in a findable place. It could be inside another file package.


    To find Hidden and System files, select Other from the Criteria popup menu. Then, go through the list and find System Files and Visibility and check the boxes next to them to keep them in the menu.

    Then, add those options to the Search Criteria.

    Screen Shot 2013-02-27 at 6.03.02 AM.png

    Then, wherever you start from, it will search down into that hierarchy for files that match that additional criteria.


    Googling for it, Razer seems to be a mouse driver.

  • MitchCarnes Level 1 Level 1 (0 points)

    Yeah, Razer is a mouse driver, this is the one I installed intentionally adn wanted desperately to keep on my system. I have big hands and it's an accurate and very adjustable mouse. The Sophos antivirus, though, I have no idea how that got on my computer. It could've been a remnant from when I migrated my data from my mom's Macbook Pro from a few years ago onto this iMac. In any case, uninstalling Sophos seems to have done the trick, I haven't had a kernel panic in a couple days now whereas I was getting one every couple hours before. So, I think I'm in the clear


    THanks so much for your help everyone!


    - MItch

  • Barney-15E Level 8 Level 8 (40,030 points)

    If Sophos was that old, it probably was not compatible.

    Those things have to dig in so deep that almost any changes to the OS make them break.