11 Replies Latest reply: Feb 27, 2013 10:57 PM by Nee-Nee101
Pippy29 Level 1 Level 1 (0 points)

When I click on my iTunes icon an error message comes up saying it is corrupted or not installed correctly. I've had iTunes for three years and I don't know why this is happening now. What could be wrong?


iPod shuffle, Windows Vista
  • 1. Re: Error message!
    b noir Level 9 Level 9 (71,995 points)

    Let's try a repair install of iTunes first.

     

    Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".

     

    Can you launch your iTunes now?

  • 2. Re: Error message!
    Pippy29 Level 1 Level 1 (0 points)

    Thank you for the help. This worked and I have my iTunes back.

  • 3. Re: Error message!
    b noir Level 9 Level 9 (71,995 points)

    You're welcome. Glad you got things sorted out.

  • 4. Re: Error message!
    Nee-Nee101 Level 1 Level 1 (0 points)

    I have a similar problem w/ iTunes. I have Windows XP and was told to download Windows Installer Cleanup. I was wondering if you know if it deletes all the music files from iTunes once I remove it? I have over 2,000 songs and my jump drive can't hold all of it (it ***** lol). Thanks in advance! Any advice would be helpful! xx

  • 5. Re: Error message!
    b noir Level 9 Level 9 (71,995 points)

    CleanUp doesn't touch your music files ... but doublechecking. Could you describe the problem that you were told to use CleanUp to fix? (If you're getting an error message, let us know what it says. Precise text, please.)

  • 6. Re: Error message!
    Nee-Nee101 Level 1 Level 1 (0 points)

    The 1st one says "The application or DLL C:\Program Files\iTunes\iTunes.dll is not a valid Windows image. Please check against your installation diskette" and when I press OK, a 2nd message comes up: "iTunes was not installed correctly. Please reinstall iTunes.

                                Error 7 (Windows error 193)

     

    This started happening today.

  • 7. Re: Error message!
    b noir Level 9 Level 9 (71,995 points)

    "The application or DLL C:\Program Files\iTunes\iTunes.dll is not a valid Windows image. Please check against your installation diskette" and when I press OK, a 2nd message comes up: "iTunes was not installed correctly. Please reinstall iTunes.

                                Error 7 (Windows error 193)

     

    Not something I'd use CleanUp for. That's just a damaged iTunes program file by the sound of things.

     

    Try the repair install I suggested to Pippy. Does that get your iTunes launching again?

  • 8. Re: Error message!
    Nee-Nee101 Level 1 Level 1 (0 points)

    Yeah, I tried that. It said the same thing.

  • 9. Re: Error message!
    b noir Level 9 Level 9 (71,995 points)

    Okay. Let's try that again, only with the old dll file out of the way.

     

    First we'll need to change some view options on the PC.

     

    1. Open My Computer from the desktop or Start menu.

    2. In the Tools menu, click Folder Options.

    3. Click the View tab.

    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.

    5. Click OK.

     

    Now in My Computer, open your C:\ Drive.

     

    Open the "Program files" folder.

    Open the "iTunes" folder.

     

    Drag the iTunes.dll file out of there and onto your desktop.

     

    Now try the repair install again. Any better luck this time?

  • 10. Re: Error message!
    Nee-Nee101 Level 1 Level 1 (0 points)

    It worked! But...it uninstalled it also (I clicked on Repair). :/ I'm trying to re-download iTunes now.

  • 11. Re: Error message!
    Nee-Nee101 Level 1 Level 1 (0 points)

    UGH! It still says the same message (the error message).